General settings

• How to clear data for a Retail POS (X-Series) trial account before going live
• How to change my SKU settings to be created from the name of the product
• How to change your store name as it appears at the top of the Retail POS (X-Series) screen
• How to enable/disable automatically creating customers when emailing receipts
• How to enable/disable Sell Screen Prompts

Loyalty

• Why are my customers not earning loyalty?
• How to enable loyalty for customers in bulk
• How to enable customer Loyalty for a specific brand or product category
• Is there a Loyalty Report ?
• Can I show loyalty as points rather than as a dollar value?

See all 16 articles

Customers

• How to export customers without the 1000 customer limit
• Why do I have duplicate customers in Retail POS (X-Series)?
• Can I send promotional emails to my customers through Retail POS (X-Series)?
• Why am I unable to delete a customer?
• Can I make certain customers automatically tax exempt?

See all 15 articles

Outlets and registers

• Why should I use a separate register for my e-Commerce integration?
• How to change the Outlet timezone
• What happens to my reporting data when I delete a register?
• Can I sell in multiple currencies?
• Why can't I add a new register to my outlet?

See all 14 articles

Receipts

• How to stop discounts from appearing on receipts
• How to enable automatic receipt printing on iPad
• Can I email receipts or invoices in .pdf format from Retail POS (X-Series)?
• Why are my receipt numbers out of sequence even when I change it by editing the Register?
• How to include customer details on the receipt

See all 22 articles

Store access and login

• How do I install the Retail POS (X-Series) app on iPad?
• Can I change my store's URL?
• How to verify your email address in Retail POS (X-Series)
• Why am I not receiving the reset password email?
• How to log out of Retail POS (X-Series)

See all 11 articles

Taxes

• How to replace existing tax rates
• Wrong Sales Tax is being applied to Products after updating it
• Sales tax has not updated on the Sell Screen

Other apps

• Does Retail POS (X-Series) integrate with Deputy?
• Does Retail POS (X-Series) integrate with Unleashed?
• What is the Retail POS (X-Series) API?
• Can I sell on Amazon directly from Retail POS (X-Series)?
• Does Retail POS (X-Series) integrate with MYOB?

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Gift cards

• How to import existing gift cards with a csv file
• Are there restrictions when creating gift card numbers?
• Can I void imported gift cards?
• How to find a gift card number from a receipt
• Can I track when a gift card is going to expire?

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Store credit

• Will voiding a sale return store credit to the customer's account?
• Why is store credit disabled in my Retail POS (X-Series) store?
• How to remove store credit that was issued manually
• Can I reprint the Store Credit receipt of manually issued Store Credit?

Users

• How to set permissions for users switching outlets
• How to change a user role and permissions
• How to delete a user
• How to find the username to login to Retail POS (X-Series)
• How to edit a user's profile

See all 9 articles