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Store doesn't exist error

Problem

When trying to log in an error appears: Please check your store address or Store doesn't exist

Setup

  • Retail POS for Mac or PC

Cause

This is caused by entering an incorrect store address. This means that Retail POS has a different name for your store in the system than what you are typing in.

Solution

Ensure that you are entering the correct Retail POS store address/domain prefix. This is the store name that is included in the website address near the top of the web browser when you are logged in. 

Additional Information

It is important to understand exactly what your store address is, as this is not a physical address or and email address, it is a web address:

What is a Retail POS store address?

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