A Purchase Order (PO) is a digital wholesale order that includes detailed product information—such as quantities, sizes, colors, pricing, and delivery terms—that you send to a brand or supplier. Once the brand reviews and approves the PO, it becomes a confirmed order, and the brand can prepare and ship the goods to you.

With Lightspeed Wholesale, Retail POS (X-Series) merchants can use NuORDER to discover brands, browse wholesale catalogs, and place purchase orders with suppliers. NuORDER is Lightspeed’s wholesale ordering platform and works alongside Retail POS to help you manage the ordering process.

For a new brand, you’ll typically create your first purchase order in NuORDER. Once the brand is connected as a supplier in Retail POS, you can also place future NuORDER orders directly from Retail POS.

Before you create a purchase order

Make sure that:

• Your Retail POS (X-Series) account is connected to NuORDER.
• You are connected to at least one brand (or browsing an open brand).
• Your user role allows you to create orders.

Creating your first purchase order in NuORDER

Your first purchase order with each new brand must be placed in NuORDER. Each brand is handled as a separate order. If you're ordering from multiple brands, NuORDER creates an individual order for each brand.

To start creating a purchase order in NuORDER:

1. From your Retail POS X-Series backoffice, go to the Wholesale page, then click Shop NuORDER to open NuORDER.
2. Navigate to the brand catalog.
3. Select products with quantities.

4. Click Add to Order.

   Once you add products to your cart, NuORDER creates a Working Order. A Working Order is a work-in-progress version of your purchase order that lets you review and adjust quantities, variants, shipping details, and other order information before submitting it. You can also save the Working Order as a draft and return to it later to continue editing before you submit it.

5. When you're ready to review your order, click the Cart icon.
6. Review the products, variants, quantities, totals, and shipping information.
7. Complete any required order information and click Submit.

After you submit the purchase order, its order status updates, and the brand is notified.

Once the order is approved, import it into Retail POS (X-Series). Importing your first approved order syncs the NuORDER brand with Retail POS and creates or links the supplier in your catalog.

After the brand is linked as a supplier, you can create future NuORDER purchase orders directly from Retail POS, then manage receiving and inventory from Retail POS.

Learn more in the NuORDER Help Center:
Adding product to your cart in NuORDER →
Configuring your Working Order in NuORDER →

Creating subsequent orders from Retail POS

After a NuORDER brand is connected as a supplier in Retail POS, you don't always need to return to NuORDER to place another order with the same brand.

You can create a NuORDER purchase order directly from Retail POS from Inventory Stock control. You can order products already in your Retail POS catalog or browse additional products from the supplier's NuORDER catalog, then send the completed purchase order to NuORDER.

Saving a draft order in NuORDER

When you add products from a brand to your cart, NuORDER automatically creates a Working Order. You can continue editing your Working Order, save it as a draft to return to later, email it for review, or submit it to the brand.

To save your in-progress order as a draft:

1. In your NuORDER account, add products to your order with quantities, sizes, and shipping information.
2. On the Working Order screen, select Save as a Draft.
3. Enter a Draft Order name to identify it later.
4. (Optional) Click Validate to check whether the order meets the brand’s requirements (for example, minimum order value).
5. Click Save.

You can access your draft orders later in the Orders tab in NuORDER.

You can also choose Send Draft by Email to share the order with internal stakeholders. Make sure both a rep and a buyer are selected before sending.

Editing a submitted order in NuORDER

Each order has a status that determines whether it can still be edited.

If the order status is Draft, Pending, or In Review, you can still make changes before the brand approves it. This means you can edit products (add or remove styles), adjust quantities, variants, sizes, billing and shipping details (if you have multiple locations), Customer PO number, or notes as needed.

To edit an order in NuORDER:

1. In your NuORDER account, go to the Orders tab.
2. Locate the order you want to edit.
3. Click the three dots (⋯) on the right-hand side of the order.
4. Select Edit.
5. Make your changes and click Save.

Note: Your ability to edit depends on the order status and the brand’s permissions. Once an order is Approved or Processed, it can no longer be edited by the buyer. You'll have to contact the brand to make changes.

A few styles from the order were cancelled? Read: Managing Cancelled, Delayed, or Reduced Orders →

Canceling an order in NuORDER

You can cancel or delete an order before it is approved by the brand. Once approved, cancellation policies are determined by the brand’s processes and terms. If you need to cancel an order after approval, contact the brand directly.

To cancel an order (only if the brand has payments enabled in their portal):

1. In NuORDER, go to the Orders tab.
2. Search for the order using the order number.
3. Confirm the order status is Not Paid.
4. Click the $ icon to view payment history and confirm the payment has been authorized but not captured.
5. Return to the order list.
6. Click the three dots (⋯) next to the order.
7. Select Cancel Order.

The order will then be canceled.

NuORDER asks brands to capture payment within seven days of authorization.

Troubleshooting Orders

• Brands can set requirements that an order must meet before it can be submitted. These may include:

  • Minimum or maximum order values or quantities.
  • Case pack or multiples requirements.
  • Maximum quantities per product.
  • Variant restrictions or required style combinations.

  Requirements vary by brand. If your order doesn't meet them, NuORDER displays an error and prevents you from submitting the order until the requirements are met.

  If you see an error such as “Order hasn’t met requirements”:

  • Check the brand’s minimum or maximum order rules.
  • Review the Products tab for unmet requirements.
  • Confirm that quantities or variants meet the brand’s ordering conditions.
  • Contact the brand’s sales representative if you need clarification.

What's next?