A Purchase Order (PO) is a digital wholesale order that includes detailed product information—such as quantities, sizes, colors, pricing, and delivery terms—that you send to a brand or supplier. Once the brand reviews and approves the PO, it becomes a confirmed order, and the brand can prepare and ship the goods to you.

In NuORDER, you create orders by connecting with brands, selecting products from their catalogs, and submitting purchase orders directly through the platform.

If your NuORDER account is connected to Lightspeed Retail POS (X-Series), you can import approved orders directly into your POS. This allows you to automatically create suppliers and products, receive inventory, and manage stock more efficiently, without manual data entry.

Before you create a purchase order

Make sure that:

• Your Retail POS (X-Series) account is connected to NuORDER.
• You are connected to at least one brand (or browsing an open brand).
• Your user role allows you to create orders.

Starting an order in NuORDER

Your first purchase order with each new brand must be placed in NuORDER.

After the first synced order, the supplier will be created in Retail POS (X-Series). If the brand is linked, you can later reorder directly from your POS.

To start creating a purchase order in NuORDER:

1. Open your NuORDER account. (Optional: From your Retail POS (X-Series) backoffice, go to the Wholesale page, then click Explore the Marketplace to open NuORDER.)
2. Navigate to the brand catalog.
3. Select products with quantities.
4. Click Add to Order.

Once products are added, NuORDER creates a Working Order.

A Working Order is a draft version of your purchase order that contains the selected products along with shipping and payment options. At this stage, you can review and adjust quantities, sizes, and other details before submitting the order to the brand.

Learn more:
Adding product to your cart in NuORDER →
Configuring your Working Order in NuORDER →
Reordering from Retail POS X-Series →

Drafting an order in NuORDER

When you add products from a brand to your cart, NuORDER automatically creates a Working Order.

A Working Order allows you to review and modify your order before submitting it. You can continue editing it as needed, save it as a draft to return later, email it for review, or submit it to the brand when you’re ready. A Working Order is essentially a flexible, work-in-progress version of a Purchase Order that has not yet been submitted for brand approval.

To save your in-progress order as a draft:

1. In your NuORDER account, add products to your order with quantities, sizes, and shipping information.
2. On the Working Order screen, select Save as a Draft.
3. Enter a Draft Order name to identify it later.
4. (Optional) Click Validate to check whether the order meets the brand’s requirements (for example, minimum order value).
5. Click Save.

You can access your draft orders later in the Orders tab in NuORDER.

You can also choose Send Draft by Email to share the order with internal stakeholders. Make sure both a rep and a buyer are selected before sending.

Editing an existing or submitted order in NuORDER

Each order has a status that determines whether it can still be edited.

If the order status is Draft, Pending, or In Review, you can still make changes before the brand approves it. This means you can edit products (add or remove styles), adjust quantities, variants, sizes, billing and shipping details (if you have multiple locations), Customer PO number, or notes as needed.

To edit an order in NuORDER:

1. In your NuORDER account, go to the Orders tab.
2. Locate the order you want to edit.
3. Click the three dots (⋯) on the right-hand side of the order.
4. Select Edit.
5. Make your changes and click Save.

Note: Your ability to edit depends on the order status and the brand’s permissions. Once an order is Approved or Processed, it can no longer be edited by the buyer. You'll have to contact the brand to make changes.

A few styles from the order were cancelled? Read: Managing Cancelled, Delayed, or Reduced Orders →

Creating multiple orders in NuORDER

If you add products from multiple brands, NuORDER automatically separates them into individual orders per brand. Each brand’s order must be reviewed and submitted separately.

Canceling or deleting an order in NuORDER

You can cancel or delete an order before it is approved by the brand. Once approved, cancellation policies are determined by the brand’s processes and terms. If you need to cancel an order after approval, contact the brand directly.

To cancel an order (only if the brand has payments enabled in their portal):

1. In NuORDER, go to the Orders tab.
2. Search for the order using the order number.
3. Confirm the order status is Not Paid.
4. Click the $ icon to view payment history and confirm the payment has been authorized but not captured.
5. Return to the order list.
6. Click the three dots (⋯) next to the order.
7. Select Cancel Order.

The order will then be canceled.

NuORDER asks brands to capture payment within 7 days of authorization.

Order limits and brand rules in NuORDER

Brands can set rules that your order must meet before submission, such as:

• Minimum order value or quantity;
• Case pack or multiples requirements;
• Maximum quantities per product;
• Variant restrictions or mandatory style combinations.

These rules vary by brand and must be met before you submit an order.

If your order doesn’t meet the brand’s rules, NuORDER will show an error and stop you from submitting until you resolve it.

Troubleshooting Orders

• If you see an error such as “Order hasn’t met requirements”:
  • Check the brand’s minimum or maximum order rules.
  • Review the Products tab for unmet requirements.
  • Confirm that quantities or variants meet the brand’s ordering conditions.
  • Contact the brand’s sales representative if you need clarification.

What's next?