After you’ve connected your Lightspeed NuORDER and Retail POS accounts, you'll be able to import and export purchase orders between Retail POS and NuORDER.

The first time you place an order for a brand, you must place the order in NuORDER and import the order into Retail POS. Once that order is complete, subsequent orders for that brand can be placed directly in Retail POS and exported to NuORDER.

Understanding product import rules

When importing purchase orders into Retail POS from Lightspeed NuORDER, the following product import rules apply:

• For products in the purchase order that don't exist in your Retail POS catalog: Products will be automatically created. You’ll be taken to an open purchase order to select a Supplier and a Delivery location. Once the information is entered, click Save.

• For products that match or conflict with existing products in your Retail POS catalog: You will be taken through a product matching flow to ensure product duplicates are not created.

  If you experience issues with invalid product codes or conflicting product names or codes, follow the workflow in the import process to resolve and continue importing.

• For variants with images imported in subsequent purchase orders: Images are pulled through automatically.

Products created and matched through a NuORDER purchase order import will maintain the connection for future purchase orders.

Importing an order from NuORDER into Retail POS

The first time you order from a NuORDER brand, you must place the order in NuORDER and import it into Retail POS.

1. In the NuORDER Catalog Portal, click the Select brand dropdown and select the brand you want to order from.

   

2. Complete adding products to your cart, reviewing the Order details page, adjusting product quantities as needed, and submitting your order.

   Products imported in NuORDER purchase orders may retain the value of their original currency, which may differ from your account’s default currency. For example, a £100 product may import as $100. Verify the details of international products after import to avoid accounting discrepancies

3. In Retail POS, navigate to Inventory > Stock control.
4. Click the PO sync tab.

5. Locate your order, optionally using filters to narrow your search.

   

6. Click the import icon beside the Total cost column.

   

7. Click Import. If you've already started the import before, click Continue import instead.

8. Either link to an existing brand in your catalog by selecting Match to an existing brand to link, or to create a new brand, select Add as a new brand and enter the Brand name.

   

   Products imported from the NuORDER Catalog will only include their existing variant attributes. For example, if a product only varies by size, the color and season variant attributes won't be added to the product in the local catalog. Products that don't have different variant attributes in the NuORDER Catalog will be saved as standard products.

9. Select a supplier for the purchase order. You can either choose an existing supplier from the dropdown menu or select Add a new supplier. You can edit the supplier name if needed.

   

10. Click Finish import.
11. You'll be redirected to the New purchase order page. From here, edit the purchase information as required and click Save.

A banner will display indicating that the products were synced to Retail POS and added to your catalog successfully. The order can now be found in the Orders tab in Retail POS.

When ready, you can navigate back to Inventory > Stock control > Orders and click the order to receive the stock.

Using Advanced Product Matching for variants sync

With Advanced Linking, you can match individual product variants instead of full product families during the import process from NuORDER to Retail POS.

You can now connect specific variants based on their attributes, such as matching a T-shirt, Red, Medium from NuORDER to the exact variant in your catalog. This approach helps prevent import errors when product structures differ between systems. For example, if a product in NuORDER includes both color and size attributes, while your catalog version only includes size, the advanced linking feature will match the product without causing an error.

To sync NuOrder purchase orders variants:

1. In Retail POS, navigate to Inventory > Stock control.
2. Click the PO sync tab.
3. Locate your order. Optionally use filters to narrow your search.
4. Click Import. If you've already started the import, click Continue import instead.
5. Either link to an existing brand in your catalog by selecting, or create a new brand by selecting Add as a new brand and enter the brand name.

6. If the product attribute structures don’t fully match, you may see an import error. Click Advanced Linking to link individual variants instead:

   

   Attributes listed directly under a product name indicate a variant, while product families display the number of variants (for example, 2 variants). Matching to a specific variant, such as linking Shorts, Black, Medium, Fall to the same variant in your catalog, helps resolve import mismatches without restructuring your catalog.

7. Choose whether to match an imported item to a product family or a specific variant.

   

8. Once all desired variants are matched, click Finish to continue with the import.

What's next?