Making the most of Retail POS (X-Series) reporting

• Comparing product sales performance over a period
• Getting a breakdown of daily totals over a period
• Tracking your sales by outlet
• How to Connect YCS Permissions for Franchise Reporting

Sales reports

• Why is my cost of goods in the Sales Report not updating after correcting the average cost of the product?
• Why are my Margins inflated?
• How to filter the sales report
• Why would a product show in my Sales Report but not in my Product Performance Report?
• Why is the gross profit of a product negative?

Inventory reports

• What time period does a Historical Inventory Report run from/to?
• Will deleted products appear in my historical reporting?
• How to view the quantity of products sold on a specific date
• Will changing my average cost change my historical reports?
• Why does the Inventory On Hand report for the same day show a different Stock Value?

Payment reports

• Can I generate a report that displays all sales for a specific payment type?
• Why doesn't my payments report match my register closures?
• Why is there a discrepancy between the Retail POS (X-Series) payments report and the terminal settlement amount?
• Why is my Payment report higher than the Sales report?

Register closures

• Can I reopen or edit a register closure?
• Can I view a breakdown of my Register Closure?
• Why do sales appear in the wrong register closure?
• How to export Register Closures?
• How to access a register closure summary

Home and dashboard

• Why is there a delay between sales completed and Retail Dashboard updating?
• Why does the Home Dashboard show that I have sold a different amount than the Sales Report shows?

Store credit reports

• How to view the full list of store credit transactions for a customer

Gift card reports

• Why is the Gift Card Report value different to the Gift Card value on the Sales Report?