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Why is there a discrepancy between the Retail POS (X-Series) payments report and the terminal settlement amount?

Setup

  • Retail POS for Mac or PC

Answer

This can be due to a difference between the settlement cutoff period on your terminal and the date range on the payments report/time you close your register.

For example, if your payment terminal has a settlement cutoff period set to 6 pm daily and you process a sale through the terminal at 6:30 pm, it will show in Retail POS under today's register closure but for your terminal it will show for tomorrow's register closure as it is after the settlement cut off period for today.

Additional Information

You will need to get in touch with your payment provider to confirm when your terminal's settlement cutoff period is and if it's possible to change.

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