Learn more about new features and updates released in 2022 and 2023.
January 2023
Lightspeed Retail POS
Update
Product types to Product categories
Product types are becoming Product categories in Retail POS!
As part of this change, we've also added sub-categories. You can now create multi-level sub-categories to organize and track your product catalog at a more granular level.
- Create up to 2 additional levels (Level 2 and Level 3) of sub-categories per category
- Level 2 and Level 3 sub-categories support up to 1000 combinations
- More accurate granular reporting
New
Public beta
Track and streamline your services with service orders
We’ve added a dedicated service orders module that allows you to track service jobs. With seven different statuses and the ability to create service notes, you can streamline your workflow while reducing errors and lost jobs. This module makes managing your service jobs directly from your POS easier.
Join the public beta for service orders
This module is free until March 31st as part of the public beta for Lean, Standard and Advanced plans. If you're interested in the service module, please reach out to your Account Manager.
Lightspeed eCom
New
Allow customers to earn Loyalty points online with Lightspeed eCom
Loyalty doesn't stop at the store door and now your customers can earn loyalty dollars when making online purchases through your Lightspeed eCom integration. Create a seamless loyalty experience by offering your exclusive perks both online and in-store, so your customers can shop how they like without missing out on loyalty.
Coming soon: Give customers the ability to view their loyalty balance online, so they can know how much they have available to spend when browsing your catalog.
New
Buy online, pick up in-store across locations now available with Lightspeed eCom
Give your customers the option to buy online and pick up in-store whenever suits them, so you never miss a sale. When making online purchases your customers can choose which of your stores they would like to collect from as well as what day and time they wish to pick up the order. The item will then be deducted from your inventory in real time and create a fulfillment request at the selected location.
Online stores will show pooled inventory across locations that are pick-up locations. This may require the stock to be transferred between locations to fulfill a pick up request. Our next phase of work for Buy Online, Pick Up In-store will sync location specific inventory levels so every order can be fulfilled from in-stock items.
Lightspeed Reporter
Coming soon
Receive alerts when your register is opened or closed
Lightspeed Reporter users will soon have the ability to receive push notifications when a staff member opens or closes the register for the day. This new feature will give you full visibility to ensure your store is open and closed on time.
February 2023
Lightspeed Retail POS
Coming soon
Product details are moving to the catalog
To make navigation easier, the Product details page will be removed and the product information previously displayed there will now be available by expanding a product in the catalog.
Now when clicking the product name, you’ll be taken directly to the Edit product page instead.
Public beta
Reminder: Join the public beta for service orders
The service orders module is free until March 31st as part of the public beta for Lean, Standard, and Advanced plans. If you're interested in the service module, please reach out to your Account Manager.
Lightspeed eCom
Update
Lightspeed eCom updates
Universal Product Codes (UPC) synced to eCom (E-Series)
Universal Product Code(s) (UPC) from Retail POS are now automatically synced to your eCom (E-Series) account to ensure your catalog is up to date in both systems.
Sales accuracy for online payments processed via Authorize.net
Sales made via eCom (E-Series) using the Authorize.net payment gateway will correctly show as ‘Paid’ in the Retail POS Sales History.
Product availability on eCom (E-Series) can be managed via CSV/XLS
eCom (E-Series) merchants can now include a field in their CSV/XLS sheets during the product import/export process that indicates whether or not the product is available for purchase online eCom (E-Series).
Lightspeed Scanner
Update
Hardware
Use Lightspeed Scanner with Zebra and Socket hardware
You can now use Scanner app with Zebra and Socket infrared scanning hardware devices to spend less time scanning and more time selling.
Zebra: Download Scanner app onto your Zebra mobile computer device from the Google Play Store. The app will recognise the device, no configuration required.
Socket: Enable Bluetooth on the iOS device. Tap Account on Scanner app, toggle the setting to discover Socket scanners, and follow the guided pairing process to enable the scanner.
Lightspeed Reporter
New
Receive alerts when your register has been opened or closed
You can now opt in to receive push notifications on the Lightspeed Reporter app when a staff member opens or closes the register for the day. This new level of visibility helps you make sure your store is opened and closed on time.
March 2023
Lightspeed Retail POS
New
Record and apply different tax rates for specific customers
Lightspeed’s new customer-specific tax feature lets you efficiently sell to customers with different tax statuses. Apply a specific tax rate to the profile of an individual customer and that rate will automatically be applied to future sales for the customer.
Update
View customer On Account balances and activity
It’s now easier to keep track of customer On Account purchases, balances, limits, and payments received. Access a history of your customers' On Account transactions via the Account tab available on the Sell screen, the Sale history page, or through the Customer page.
Update
See product insights when creating purchase orders
Optimize your inventory with the help of inventory insights, now available when generating a purchase order. After you’ve selected a product to order, expand the product row to view:
- Current inventory across all outlets
- Quantity on order
- Quantity on transfer
- Quantity sold (in the last 30 days)
Update
Schedule and manage service sales with the service orders module
Merchants using the service orders module can now record the date and length of time a service job should be completed by when creating a new service sale. Existing service times already scheduled are displayed when scheduling a job to ensure services are booked within a store's daily capacity.
Lightspeed Scanner
Update
Add product images when creating products on Lightspeed Scanner
You can now add product images when creating new standard products in the Lightspeed Scanner app. Images automatically sync to your Retail POS account and Lightspeed eCom (E-Series) site, helping to get products online faster. Update to the latest version of the Lightspeed Scanner app to access.
Lightspeed Reporter
Update
Lightspeed Reporter home screen widgets for Android
Merchants using Lightspeed Reporter on Android devices can now get real time insights on store performance with new home screen widgets.
Update to the latest version of the app to access.
April 2023
Lightspeed Retail POS
Update
Set pricing by customer groups or location
It’s now easier to see, set, and edit prices by location and/or customer group on the Product page. Pricing will automatically be applied to your sale for the relevant group so you can stay on top of your pricing and prevent products being sold at an incorrect price.
Update
User permissions to view sensitive sales information
You can now set permissions for which user types can view your store's sales, revenue, and inventory data. Restricting access to sales data will now remove sales targets and sales from the Home dashboard.
Setting user permissions gives you control to restrict cashiers and other user types from viewing sensitive sales information. This also extends to limiting access to register closures summaries for previous days and inventory data.
New
Editing service sales and scheduling
Stores using the Service Orders module can now edit and update service sales so any unexpected additional products or labor charges can be added before your service is fully paid.
You can also edit scheduling for your services. All services can now be updated with a date and duration, no matter when the service was created.
Lightspeed Scanner
Update
Inventory count improvements on Lightspeed Scanner
It’s now much easier to use Lightspeed Scanner to count inventory. App users will see clearer instructions, sync statuses, and count summaries when performing inventory counts.
May 2023
Lightspeed Retail POS
New
Join our Insights beta program
Merchants on an Advanced plan are eligible to join our Insights beta program and test out new reporting capabilities. Reach out to your Account Manager to sign up and get access to the first release, saving customized reports.
Update
Understand your product mix with category reporting
Category reporting now allows you to drill down on level 1, 2, and 3 categories to help you keep track of your inventory needs, see exactly which categories are driving your revenue, and make more informed decisions on promotions.
Update
Set your default On account limit
Giving you more control over On account, you can now determine whether On account is enabled by default for all new customers and whether to set a default balance limit or leave the default unlimited.
Update
View edits made to service orders
Gain better visibility over service sales with a new activity log for every service. Easily see who has made changes to services sales, what type of change was made, and when.
Lightspeed Scanner
New
Speed up receiving with NuORDER Catalog for bike shops
The NuORDER Catalog for bike shops is now available in the Lightspeed Scanner app. Populated with over 800 catalogs from major bike suppliers, the NuORDER Catalog allows you to quickly import product information while receiving without disrupting your workflow.
Integrations
New
Build your customer database with Retail POS prompts on Lightspeed Advanced Marketing
You can now prompt staff to capture customer details directly from the sell screen to help grow your customer database.
June 2023
Lightspeed Retail POS
Update
More features on the Insights Beta
For merchants on our Insights beta, you now have the ability to save your custom inventory reports. It’s now quicker than ever to take stock of your inventory by saving all your frequently used inventory reports. If you are on an Advanced plan and want to take part in the beta, reach out to your Account Manager.
New
Simplify your price book setup
It’s now easier to manage prices across locations and customer groups. You can create one price book and assign it to multiple locations or customer groups. Edit one price book to have changes reflect across all the stores or groups assigned.
New
Set loyalty expiry
Gain more control over your loyalty program with the ability to expire loyalty. Choose expiration time periods that make sense for your business to incentivize your customers to make additional purchases and help limit your loyalty liability.
Lightspeed eCom
Update
Streamline your click and collect
Lightspeed eCom users now have even more flexibility to set up their click and collect or BOPIS (Buy Online Pickup In-store). Limit where orders can be picked up based on available inventory so customers can only choose to click and collect at locations with items in stock.
Lightspeed Scanner
New
Transfer stock between locations with ease
You can now use Lightspeed Scanner for store and warehouse transfers, making sending and transferring stock quick, simple, and error free — straight from your iOS or Android device.
July 2023
Lightspeed Retail POS
New
Clock in and out with time clock
Streamline payroll processing, monitor employee attendance, and ensure accurate pay for hours worked with the time clock feature. Create timesheets for your employees using their clock in and out data, further improving payroll efficiency and accuracy.
Update
Greater control over your on account balances
Gain clear visibility over your on account activity with the Account tab. View details on current and past months opening and closing balances as well as payment and sales details for on account transactions for each customer, right on their profile.
Update
Improved Bluetooth stability
Enjoy greater stability for Bluetooth connections with Socket barcode scanners and Star printers. This improved stability means scanners and printers are more reliable so you can process transactions with fewer obstacles.
Lightspeed Payments
New
Xero accounting sync with Lightspeed Payments
Deposit and transaction fees will now sync with Xero to ensure you know the exact revenue earned on every sale and save you time reconciling payments.
Lightspeed Scanner
Update
Transfer stock now available on Android
Use Lightspeed Scanner for store and warehouse transfers on both iOS and Android, making sending and transferring stock quick, simple, and error free.
August 2023
Lightspeed Retail POS
Update
Five new drill down reports on Insights beta
The Insights beta now gives you access to 5 new reports! Use the Individual Performance, Sales by Hour of Day, Dusty Inventory, and Recently Out of Stock reports, and Sell Through Reporting, to help better inform your product, promotion, and staffing decisions. You can reach out to your Account Manager to sign up and get access to the beta now.
New
Newly supported Zebra ZD410/11 label printers
Bolstering the Retail POS hardware offering is the newly supported Zebra ZD410/ZD411 label printers. Create customized labels for your products to display product information and pricing, barcodes for scanning during sales, and for inventory management functionality.
Update
Manage product prices while receiving stock
With enhanced price management capabilities, you can update your product pricing where it matters — during the receiving process. Stay on top of supply cost changes and adjust your retail pricing to ensure that your products are sold at the right price and you can maintain the desired profit margins.
Lightspeed Payments
Update
Improved Lightspeed Payments sync for Xero
Reconciling your Lightspeed Payments transactions for your accounting is now easier with improved visibility of your Lightspeed Payments processing fees in Xero. When you sync to Xero, processing fees will be listed on your invoices and deducted from your payouts for easier reconciliation.
Lightspeed Scanner
New
Request stock transfers on Scanner app
You can now check stock availability and request transfers straight from the Scanner App. Building a stock request list by scanning or searching for products on the shop floor via your Android or iOS device and send the transfer to be fulfilled by your warehouse or another outlet. The request can even be fulfilled within Scanner at the source!
September 2023
Lightspeed Retail POS
Update
Improved stock control management
Find the records you’re looking for easier with dedicated tabs on the stock control page for orders, transfers, and returns. Each section has specific search filters to make finding and tracking inventory movements organized and efficient.
Update
Expanded search filters for the product listing page
When searching the products listing page, you can now locate a product from a specific brand, supplier, or product category using the new filters. These filters make locating products easier, even with an extensive catalog.
Update
Added features for services
Maintain accurate records with the ability to make edits and change the scheduling of services. This, along with creating internal notes on services and recording inventory needs for out of stock parts, makes managing your services more efficient and improves internal communication throughout the service process.
Lightspeed eCom
Update
Restrict pick-up locations for online purchases
For Buy Online, Pickup in Store purchases, you can restrict pick-up locations based on available inventory. With this enabled, customers will only be able to choose pickup locations that have available stock. If a customer chooses a pickup location that does not have available inventory, they will be prompted to remove the unavailable items from their cart or choose a different location. By default, the location closest to your customer where inventory is available will be pre-selected. The list of other locations will be ordered based on distance from your customer's current location.
Lightspeed Scanner
Update
Edit a product and view sales history in Scanner
Keep your product information up to date with Scanner. Add or edit product name, images, and SKUs for all products with your mobile device. Updates made to products in Scanner are recorded in the product history on the Catalog page, so you can keep track of who has edited product details.
You can also now view the last 30 days of sales history across all outlets in Scanner, meaning you can track demand and forecast future sales, right from your mobile device.
Integrations
Update
NuORDER Catalog vertical expansion
The NuORDER Catalog has expanded across key retail verticals including fashion, sporting goods, and homewares. Search from over 1.8 million products submitted by approximately 1000 brands in NuORDER Catalog. Easily add products to your catalog with supplier information on image, name, UPC, and MSRP to ensure product data accuracy.
October 2023
Lightspeed Retail POS
New
User permissions on discounts
Gain additional controls on discounts applied at the register with user permissions on discounts. Manage who has the ability to discount products and by how much, safeguarding your profitability and fostering trust among employees and management.
New
Public beta
Schedule reports with the Insights beta
Those who joined the Insights beta will now have access to scheduled reports, making it easier to share reports with key stakeholders. You can schedule reports to send to recipients via email on a daily, weekly, or monthly cadence, simplifying your reporting process and saving valuable time.
Update
Add item details to a service
Store, reference, and reuse detailed information around serviced customer items. Cashiers can collect detailed information about an item at intake, making it easier to identify and find the correct items during servicing. This eliminates confusion during all stages of servicing and reduces liability concerns as the item condition can be recorded at intake.
Lightspeed eCom
Update
Refund Lightspeed Payments eCom (E-Series) orders in Retail POS
Returns for e-Com (E-Series) orders processed through Lightspeed Payments can be completed in Retail POS, eliminating the need to call Support for straightforward refunds. Return items to inventory and refund the payment in one streamlined workflow.
November/December 2023
Lightspeed Retail POS
New
Drilldown on data with new reports
Five new reports are available to retailers with Advanced Reporting to help optimize inventory and staffing decisions.
Understand what’s selling, what’s not, what needs to go on sale, and what to order more of with dusty inventory, sell through, and recently out of stock inventory reports.
Motivate your staff and plan staffing needs correctly with individual performance and sales by hour of the day reports.
New
Save and schedule reports
Retailers with Advanced Reporting now have access to save and schedule custom reports. Filter and customize your reports and save as a custom report to come back to whenever you need. Share reports with stakeholders by scheduling a daily, weekly, or monthly email to send on the day you choose.
New
Keep on top of your inbound inventory
Better understand your inventory replenishment needs with new inbound inventory data. When creating a sale, looking for products in the catalog, viewing your sales history, or ordering stock, you can easily see inbound inventory data showing what stock is currently associated with existing purchase orders and transfers.
Lightspeed eCom
Update
Manage your online fulfillments with ease
In your eCom Admin Panel, manage fulfillment status, provide order tracking, and purchase shipping labels for online orders under each order tab to help keep your customers up to date on the status of their online order.
Lightspeed Payments
Update
User permissions on payment reports
Manage your payments reports with new permission features. Choose which users have access to payment reports to keep control your sensitive business data.
Update
USA
Instant Payouts now in the US
Eligible Lightspeed Payments retailers in the US can now access funds immediately, even during weekends and holidays. Simply request an instant payout and funds are usually paid within 30 minutes.
Lightspeed Scanner
Update
Edit SKUs when receiving in Scanner
Receiving products with new barcodes is now faster and more accurate with Scanner. When receiving existing products you can now add any new SKU codes directly in Scanner to avoid creating duplicate products.
Integrations
New
Discover and order from hundreds of new brands
Lightspeed Retail is now integrated with Lightspeed NuORDER Connect, a B2B marketplace that lets retailers discover, connect with, and order from hundreds of new brands across fashion, footwear, sporting, and gift industries. Import these purchase orders directly into Lightspeed, saving hours in product creation.
2022
October 2022
Create lists and purchase orders on Lightspeed Scanner
You can now easily create lists and purchase orders with Lightspeed Scanner, all from your shop floor. Simply walk through your aisles, scan products into a list and use it to create or update purchase orders. Lists can be used in other useful ways too, like taking note of items that need price adjustments.
Create service sales from the sell screen
If your business provides services to customers, you can now create a sale and mark it as a ‘service sale’ on the Sell screen to clearly and easily track pending and completed services.
Printer Setup Wizard for the iPad Register app
We’ve now added a Printer Setup Wizard for the iOS Register app versions 5.17 onwards, which makes the process of setting up printers much easier. This replaces the current workflow in the iOS settings screen and instead takes you through a guided experience to pair your printer in-app.
Lightspeed eCom integration updates
The Lightspeed Retail catalog is now the system of record for brand data
Changes made to brand data in X-Series will now automatically sync to Lightspeed eCom, so retailers using Lightspeed eCom do not have to double-handle this field.
View shipping and pickup preferences for online orders
You can now view details of preferred pick-up/delivery dates and times for Lightspeed eCom online orders, in your Sales History under the Sale Note. This makes order fulfillments easier for retailers selling online with Lightspeed eCom.
Improvements to sales report
We’ve made a change to how the sales report assigns sales to users. Previously, any sales made by app integrations such as Shopify, BigCommerce would be assigned to the primary admin. Now these sales will be assigned correctly to the app integration’s name.
November 2022
Lightspeed Retail POS
Update
Search and filter promotions
You can now search for promotions by name and filter search results by date range and outlet. This makes it easier for you to manage your promotions across all your outlets.
Update
The newly simplified Loyalty setup page makes it easier for you to activate and manage your built-in loyalty program directly from Retail POS. You can get loyalty features up and running in a matter of moments to drive customer acquisition and retention.
New
Offer services to customers
Start offering services to customers with these new and upcoming features:
Available now
You can now create a sale and mark it as a "Service sale" on the sell screen. Service sales will be shown as "Pending" on the sales history page, where you can track service and payment status.
Coming soon
A new services view is coming soon. It'll allow you to manage jobs, update service statuses, and add service notes.
Update
Transfer pricing to duplicate products
When duplicating products, cost and retail prices are now automatically transferred to the duplicate product.
Coming soon
Set and enforce account limits
A way to control which users can set and edit a customer's on-account limit is coming soon. Retail POS will also start to enforce account limits to prevent customers from making on-account sales if they've reached their account limit.
Lightspeed eCom
Coming soon
Buy Online, Pick-Up In Store (BOPIS)
Soon, you'll be able to enable Buy Online, Pick-up In Store (click and collect) from any of your outlets with Lightspeed eCom. You'll also get real-time inventory updates between your online stores and Retail POS.
Lightspeed Scanner
Update
Android
Fulfill orders accurately on Android
Pick and pack the right products—every time.
Integrations
New
Grow your local business with Podium
Through the power of text, Podium enables you to win more customers, improve operational efficiency and deliver better experiences with easy-to-use growth, communication, and payments tools.
December 2022
Lightspeed Retail POS
New
Enforce on-account limits
Retail POS now enforces account limits to prevent customers from making on-account sales if they've reached their account limit.
To reduce the liability risk to your business, on-account limits are set to $0 by default for new customers. This prevents customers from making on-account sales unless you set an account limit for them. However, if you created a customer before September 9, 2022, their account limit will not be set to $0 by default (unless you set one yourself previously).
If you currently use on-account sales to take deposits for products that customers purchase but collect at a later date, we recommend creating layby sales instead, as they don't have spending limits. If layby sales are not suitable for your store, you can update permissions for user roles that process these types of on-account sales.
New
Control permissions for setting on-account limits
You can now control which users can set and edit the account limits of customers. By default, Admin users can set or change on-account limits. They can also grant permission for other user roles within your store to edit on-account limits.
If you need to enable your Managers, Cashiers or other user roles to accept on-account sales for new customers, you need to update their user role permissions.
We've paused the rollout of these on-account features during the busy holiday period. If we haven't enabled these features in your account yet, we will in early 2023.
New
Offer services to customers (public beta)
You can now offer services to your customers—like repairs, alterations, or customizations—with the new Services module. The module helps you manage all your service orders directly from Retail POS. It aims to help you streamline your processes, reduce miscommunication between your team, and keep your customers happy and informed. It also gives you full visibility on all your service orders, from sale to completion.
Here are its key features:
- Add services when processing sales with Retail POS
- View all services in a dedicated services tab
- Change the status of a service order
- Add service notes
- View customer details attached to the service
The Services module is available for free until March 31, 2023, as part of the public beta for Lean, Standard and Advanced plans. If you're interested in trying the module, please reach out to your Sales Account Manager.
Lightspeed eCom
New
Buy Online, Pick Up In Store from multiple outlets
You can now enable Self Pickup—otherwise known as Buy Online, Pick Up In Store—from any of your outlets with Lightspeed eCom. You can also customize pickup settings for each of your outlets:
- Share pickup instructions with customers
- Add an additional charge for pickups
- Allow customers to choose a pickup date and time at checkout
- Set available dates and times for pickups
- Specify the time it takes to prepare an order
- Choose how far into the future customers can schedule pickups
- Set blackout dates for pickups
Your online stores will show a pooled inventory from all pickup locations. This means that you may need to transfer stock across your locations to fulfill pickup orders. In the future, location-specific inventory levels will sync across Retail POS and eCom. This way, you can fulfill all pickup orders with products that are in stock at a specific location.
Lightspeed Payments
New
Accept EFTPOS Australia card payments
You can now accept EFTPOS Australia chip cards and co-branded Visa/Mastercard magstripe cards on Lightspeed Payments terminals in Australia.
If you use iPad registers, you need to update to the latest version of the Retail POS iOS appto accept EFTPOS payments. If you use desktop registers, however, you can accept EFTPOS payments right away.
EFTPOS branded cards that only have a magstripe aren't supported. To learn more, please see [article title].
Lightspeed Scanner and Lightspeed Reporter
New
Scan products and check reports in French
Lightspeed Scanner and Lightspeed Reporter are now available in French Canadian. All users who have their device language set to French Canadian automatically see the translated versions of the apps.
Release notes for Jun 6 - June 17
Lightspeed Retail POS (X-Series) web
Improved: We removed the ability for users to create transfers in circumstances where they neither have access to both the To and From shop locations.
Lightspeed Retail POS (X-Series) app
New: Merchants no longer have the ability to sort the item listing by the QOH column or price column.
Lightspeed eCom (E-Series)
Resolved: We fixed an issue where SKUs were cut off when a price was set to "hidden" on a label.
Lightspeed Scanner (X-Series)
New: We added a new permission to better control transfer visibility, limiting the user to creating transfers exclusively in locations they have access to.
Lightspeed Display (X-Series)
Resolved: We fixed an issue where purchase orders generated through a master order would not correctly record the “Created by” employee.
Lightspeed Reporter (X-Series)
Improved: Due to some performance issues under certain circumstances, we disabled sorting on QOH and Pricing in the Item search listing. We will evaluate restoring this feature at a later date.
Want to see the release notes for other Lightspeed products?
Please visit the Release Notes and Change logs page on our Lightspeed website.