On Account sales allow customers to purchase products or services on a credit account that they can pay off later. With Retail POS, you can easily manage your On account feature, controlling default balances for new customers and editing existing customer balances.

Only Admins and users with certain account permissions are able to allow, set, and update On account limits.

Setting a default On account limit

You can set a default On account limit for new customers from the On account settings page.

To set a default On account limit for all new customers:

1. Navigate to Setup > On account.

   

2. By default, the Allow an on account balance field will be set to Yes, with no balance limit.
   • To disable On account sales for new customers, select No.

   • To allow On account sales with a balance limit, select Yes, but with a balance limit, then enter the balance limit in the value field.

     

3. Click Save changes.

On account balance limits can always be edited, regardless of the default allowed on the Settings page.

Setting or editing customer specific On account limit

You may want to set On account limits for specific customers that differ from the default balance limit set on the On account settings page.

On account permissions, limits, and balances carry over when using Lightspeed Scanner for On account sales.

To set or edit a customer specific On account limit:

1. Navigate to Customer > Customers.
2. Locate the customer you want to set a specific On account limit for and click to expand their profile.
3. Click Edit customer.
4. Select the Details tab.
5. Scroll down to Settings. Under Allow on-account payments, click Yes, up to a limit.

6. Enter a balance limit in the value field.

   

7. Click Save Changes.

Once an On account balance has been set, the On account limit and customer balance will appear in the sale screen under Account Balance.

Dealing with an insufficient On account limit

If the customer has reached their On account limit or there isn't enough remaining of their limit to complete the sale, there will be an alert on the sale screen, and the On account button will not be active. In this case, you have three options:

1. Ask the customer to pay their balance.
2. Ask the customer to make a partial payment and put the remaining balance On account.

3. If you have user permissions to do so, you can allow or increase the customer On account limit.

   

Adjusting On account limits in bulk

You can adjust On account limits in bulk by creating a spreadsheet and then uploading it.

Formatting your spreadsheet file

1. Navigate to Customers > Customers.

   

2. Optionally, use the filters to create a list of customers you want to adjust account limits for.

3. Click Export list.

   

4. Open the export file using a spreadsheet software.
5. Delete all columns except for first_name, last_name, customer_code, and on_account_limit.
6. In the on_account_limit column, adjust the account limits using the following:
   • 0: To disable On account balance.
   • Blank: To set an unlimited On account balance.

   • Enter a specific value: Enter the desired On account balance limit as a value. The value must be positive. Decimals and integers are accepted.

     

7. Save the file as a CSV (recommended), XLSX, or XLS.
8. Review and verify your file to prevent any import conflicts:
   • Remove any special characters, such as ™,☺,©, etc.
   • Erase any cells with N/A so that they have a blank field.
   • Format scientific numbers (4.001E+11) as regular integers (40010000000)
   • Format all cells, including cells with numbers, as plain text.

Uploading your spreadsheet file

To upload your spreadsheet:

1. Navigate to Customers > Customers.

2. Click Import customers.

   

3. Drag and drop the file or click Select file to upload to search for and add the file.
4. Double-check that your columns are appropriately mapped.

5. Click Next.

   

6. Click Import customers.

   

You will be automatically redirected to the Customers page. When the upload is complete, a temporary banner will appear, and you will receive a notification confirming that the process is finished.

What's next?