Customer-facing displays provide a secondary screen for your Retail POS system, showing real-time transaction details to your customers. Customers can interact with the display to complete their payments and opt in to marketing emails.

Using a customer-facing display with Retail POS is optional, but in some jurisdictions, retailers are legally required to have a customer-facing display so customers can view sale information. Regulations vary depending on your region. For a full list of regulations, contact your local regulators.

Choosing a customer-facing display

You can use Lightspeed Payments and the Smart Terminal (WisePOS E) or Smart Terminal v2 (S700), your own computer, tablet, or mobile device, or a secondary iPad with the Lightspeed Display app as your customer-facing display.

Using your own display

Switching from a payment terminal display to another display

If you have Lightspeed Payments and want to switch from the default Smart Terminal customer-facing display to your own display:

1. Navigate to Sell > Customer display.

2. Click Use this display.

   

3. Click Switch display.
4. Follow the steps in the next sections to pair your device using a QR code or manually.

Pairing your device with a QR code

You can pair your computer, tablet, or mobile device display with Retail POS using a QR code or manually on the device.

1. Navigate to Sell > Customer display.

2. Click Pair device.

   

3. Use the device you’re pairing to scan the on-screen QR code.

A banner displays after successfully pairing your device, and the device will be listed on the Sell > Customer display page.

Pairing your device manually

1. Navigate to Sell > Customer display.
2. Click Pair device.

3. Click OR pair manually.

   

4. On your customer-facing device, open a browser window and enter the cfd.lightspeedapp.com URL displayed in Retail POS in the browser's address bar.

5. Enter the six-digit code displayed in Retail POS.

   If you enter the wrong code an error message displays and you'll be prompted to enter the code again. If you enter the incorrect code five times, you will be temporarily locked out of the process for up to ten minutes and you'll have to generate a new code and restart the pairing process.

After successfully pairing your device, the device will be listed on the Sell > Customer display page.

Adding the display page as an app on your home screen

To quickly launch the customer-facing display URL on your device, install the page as an app on your home screen:

1. On your customer-facing device, open a browser window and enter the cfd.lightspeedapp.com URL.
2. In the browser window, click:
   • Mac
     • Safari: Click File > Add to Dock > Add.
     • Chrome or Edge: Click the top-right three dots (More) icon > Cast, save, and share > Install (page) > Install.
   • iPhone/iPad (without the Display app): Near the address bar, click Share > Add to Home Screen > Add.
   • Windows: Click the download icon next to the address bar > Install.
   • Android: Click the Menu > Add to Home screen > Add.

3. Click the display icon on your home screen or in your dock to open cfd.lightspeedapp.com.

   

Putting your device in full screen mode

• Mac: Click the green circle icon in the top-left of the corner, or press CTRL + CMD + F on your keyboard. Learn more about Extending the display for Mac.
• Windows: Press F11 on your keyboard. Learn more in Extending the display for Windows.

To open your display in full screen mode on mobile or tablet, click the display app icon from your home screen. Learn more in the previous section.

Keeping your device awake

To keep your customer-facing display active, keep the device charged and connected to Wi-Fi. Turn off screensavers, sleep mode, and auto-lock and put your device in full screen mode. To prevent your device from falling asleep, manage your device's power and sleep settings:

• Mac: Navigate to System Settings > Lock Screen.
• Windows: Navigate to Settings > System > Power & battery > expand Screen and sleep > select a dropdown option.
• Android: Navigate to Settings > Display > Screen timeout or Screen sleep.

Reopening your display

1. Navigate to Sell > Customer display.
2. Click Reopen display.
3. Scan the QR code with your device or click OR reopen with the URL, copy the URL, and paste into the device's browser bar to reopen the display.

Disconnecting your device

If you need to unpair your customer-facing device:

1. Navigate to Sell > Customer display.

2. Click Disconnect next to the device name.

   

Using a secondary iPad with the Display app

If you're using a secondary iPad as your display, you can download the Display app on the device and enable the customer-facing display.

1. Download the Display app on the secondary iPad.
2. On your register iPad, open the Retail (X) app and log in to your account.
3. Navigate to Settings > Hardware.

4. Under Lightspeed Display, toggle on Enable customer-facing display.

   

5. A pop-up will display your pairing code. On your secondary iPad, enter the pairing access code > Pair.
6. In the Allow Display (X) to find devices on local networks? pop-up, click Allow.

The customer-facing display screen will appear on your secondary iPad.

Keeping your secondary iPad awake

To keep your customer-facing display active, keep the device charged and connected to Wi-Fi. Turn off screensavers, sleep mode, and auto-lock in the iPad's Settings.

To keep your iPad awake:

1. On your secondary iPad, navigate to Settings > Apps > Display (X).
2. Toggle on Prevent app from going to sleep.

Troubleshooting your secondary iPad display

• Generally, when you reopen your Retail (X) app, it will pair automatically with your customer-facing display. If it doesn't automatically pair:
  1. On the secondary iPad, close the Display app.
  2. On the register iPad, navigate to Settings > Apps > Display (X).
  3. Toggle on Reset pairing with register.
  4. Re-pair your secondary iPad.

• 

  If you see an Unable to pair with Lightspeed Retail (X) error:

  1. Verify that the access code you entered on the Display app is the same code displayed on the Retail (X) app.
  2. Check that you've updated your Retail (X) app to the most recent version by navigating to the App Store > Your account > App Updates and clicking Update next to the Retail (X) app. You will not be able to pair your Retail (X) app with your Display app if your Retail (X) app is not updated.

  3. On the register iPad, navigate to Settings > Apps > Retail (X) > Location. Make sure your iPad's location access is set to either Ask Next Time Or When I Share or While Using the App.

     

Using a customer-facing display during a sale

As you ring up your customer's sale at the register, the customer-facing display shows:

• Items added to the sale
• Changes to quantity
• Changes to line-item prices (displayed as a discount)
• Discounts applied
• Subtotal before tax
• Tax total
• Total
• Balance remaining to pay

Line-item or sale notes are not displayed.

If the customer makes partial payments, the balance amount displayed in the Checkout section will decrease.

Adding an existing customer to a sale

If you added an existing customer to the sale, you'll be prompted to add the sale to the customer's history by clicking Add sale.

The customer's information will appear on the customer-facing display.

Emailing receipts

After the sale, the customer will have the option to add their email address to receive an email receipt and track purchases.

To do so, the customer will:

1. Enter their email address > Add email.

   

2. (Optional) Add their first and last name and contact number.
3. (Optional) Use the toggles to opt-in to marketing emails or texts from the store.

4. Click Add details.

   

What's next?