Customer-facing displays give you a secondary screen for your Retail POS system, displaying real-time transaction details to your customers. They can also interact with the display for payment and to opt into marketing emails.

For merchants with Lightspeed Payments, your Smart Terminal (WisePOS E) will automatically function as a customer-facing display when using Retail POS on a web browser. To turn this function off, contact Support.

The Display app is only supported on iOS. You can learn more about using this option instead of a payment terminal display.

Requirements

• Retail POS on a web browser
• Lightspeed Payments
• Smart Terminal (WisePOS E)

Using the payment terminal display during a sale

During a sale, your payment terminal automatically displays the items that the customer is purchasing as you add them to the sale. It will also display the subtotal of all items, any discounts, taxes, and the overall total cost.

To use the payment terminal display while making a sale:

1. Navigate to the Sell screen and add items to the sale. These items will automatically display on the payment terminal display.

   

   The quantity shown on the customer-facing display will round up to the nearest two decimal points for items sold by weight. The receipt will show the full unrounded value of the item's weight.

2. Once all items are added, click Pay.

   

3. Click your customer's chosen payment method.

   

4. If you have tipping set up, the customer will be prompted to select a tip using the payment terminal.

   

5. If the customer is using a card to pay, they will be prompted to insert, tap, or swipe their card.

   

6. Click Complete sale on your Retail POS screen.

   

Once the sale is processed, your Retail POS screen will automatically redirect you to a new Sell screen. The payment terminal display will show the sale as Completed.

If you owe the customer change, the amount will be visible to you on Retail POS and the customer on the payment terminal display.

If the customer paid with a gift card, their remaining gift card balance will be visible on the payment terminal display.

Taking partial payments on the payment terminal display

You can take multiple payment types for the same sale using Retail POS.

1. Navigate to the Sell screen and add items to the sale. These items will automatically display on the payment terminal display.

   

   The quantity shown on the customer-facing display will round up to the nearest two decimal points for items sold by weight. The receipt will show the full unrounded value of the item's weight.

2. Once all items are added, click Pay.

   

3. Click into the payment box.

   

4. Type in the amount of the partial payment.
5. Click your customer's chosen payment method.

   

6. If you have tipping set up, the customer will be prompted to select a tip using the payment terminal.

   

7. The payment terminal display will show the amount paid so far and the amount remaining. Your Retail POS screen will also show the amount owed.

   

8. Click the customer's next payment method.

   

9. Click Complete sale on your Retail POS screen.

   

Once the sale is processed, your Retail POS screen will automatically redirect you to a new Sell screen. The payment terminal display will show the sale as Completed.

If you owe the customer change, the amount will be visible to you and Retail POS and to the customer on the payment terminal display.

If the customer paid with a gift card, their remaining gift card balance will be visible on the payment terminal display.

Processing returns on the payment terminal display

When handling a return or exchange, the item being returned and its cost will be displayed on the payment terminal display. You can also refund the customer using Lightspeed Payments.

Removing the display from your payment terminal

Your Smart Terminal (WisePOS E) automatically functions as a customer-facing display when using Retail POS on a web browser. To turn this function off, contact Support.

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