Customer-facing displays provide a secondary screen for your Retail POS system, showing real-time transaction details to your customers. Customers can interact with the display to complete their payments and opt in to marketing emails.

Choosing a customer-facing display

There are two options for your customer-facing display. You can either use two iPads with the free Lightspeed Display app, or use Lightspeed Payments and the Smart Terminal (WisePOS E) or Smart Terminal v2 (S700).

Using a customer-facing display with Retail POS is optional, but in some jurisdictions, retailers are legally required to have a customer-facing display so that their customers can see sale information. Check your local laws for details.

You can purchase third-party displays, but as Retail POS is not optimized for other devices, your display may not function correctly. Additionally, the display will show an exact copy of your screen, not the Retail POS display.

Setting up the Display app on your secondary iPad

To use the Display app, you'll need to download and set it up using a secondary iPad.

1. Download the Display app from the iOS App Store on the secondary (Display) iPad.
2. On the POS iPad, open the Retail POS (X) app and log in to your account.

3. In your Retail POS app, navigate to Settings.

   

4. Tap Hardware.

5. Under Lightspeed Display, tap the toggle next to Enable customer-facing Display.

   

   A new window will appear with your Pair with Lightspeed Display access code.

   

6. On your Display iPad, enter the pairing access code. Tap Pair.

   

7. A pop-up window will ask you to allow Display to find devices on your local networks. Tap Allow.

   

You will be brought to the customer-facing display screen on your Display iPad.

Keeping your Display iPad awake

You can keep the Display app active on your iPad to prevent it from going to sleep. To adjust this setting:

1. Navigate to the Settings app on your Display iPad.
2. Tap Apps.

3. Tap Display (X).

   

4. Tap the toggle next to Prevent app from going to sleep.

   

Your iPad will no longer go to sleep while the Display app is open.

Using the Display iPad during a sale

As you ring up your customer's sale on your Retail POS app, each item you add to the sale will appear on the Display app on the right-hand side of the screen.

The display shows:

• Changes to a quantity
• Changes to the line-item price (this is shown as a discount)
• Discounts applied
• Subtotal before tax
• Tax total
• Total
• Balance remaining to pay

The display doesn't show any line-item or sale notes.

If the customer makes partial payments, the balance amount displayed in the Checkout section will decrease.

Customer options during a sale

During the sale, the customer will have the option to add their contact information by following the steps in this section.

1. Enter an email address in the Enter email field.

2. Tap Add email to add their email to the sale.

   

3. Enter a First name, Last name, and/or Contact number.
4. Tap the Opt-in to receive marketing emails toggle to accept marketing emails from your store.
5. Tap the Opt-in to receive marketing texts (SMS) toggle to accept marketing texts from your store.

6. Tap Add details to save the customer's information and choices.

   

If you added an existing customer to the sale using the Retail POS app, their information will appear on the Display app.

A pop-up will appear on your Retail POS iPad prompting you to save this sale to the customer's sales history. Tap Add sale.

Troubleshooting the customer-facing display

• Generally, when you reopen your Retail POS app, it will pair automatically with your customer-facing display.

  If you've waited for some time and your Display app hasn't automatically paired, try re-pairing your Display.

  1. On the Display iPad, close the Display app.
  2. Navigate to the Settings app.
  3. Tap Apps.

  4. Tap Display (X).

     

  5. Tap the Reset pairing with register toggle to enable it.

     

  6. Re-pair your Display app.

• 

  If you see an Unable to pair with Lightspeed Retail (X) error, follow these troubleshooting steps:

  1. Verify that the access code you entered on the Display app is the same code displayed on the Retail POS app.
  2. Check that you have updated your Retail POS app to the most recent version by navigating to the App Store > Your account > App Updates and tapping Update next to the Retail (X) app, if it is listed. You will not be able to pair your Retail POS App with your Display app if your Retail POS App is not updated.

  3. On the Retail POS iPad, navigate to Settings > Apps > Retail (X) > Location. Make sure your iPad's location access is set to either Ask Next Time Or When I Share or While Using the App.

     

What's next?