Customer-facing displays provide a secondary screen for your Retail POS system, showing real-time transaction details to your customers. Customers can interact with the display to complete their payments and opt in to marketing emails.

Using a customer-facing display with Retail POS is optional, but in some jurisdictions, retailers are legally required to have a customer-facing display so customers can view sale information. Regulations vary depending on your region. For a full list of regulations, contact your local regulators.

Choosing a customer-facing display

You can use Lightspeed Payments and the Smart Terminal (WisePOS E) or Smart Terminal v2 (S700), or an iPad or tablet as your customer-facing display.

Customer-facing devices are not compatible with private (Incognito) browsing and must be used in regular browsing mode.

When using the CFD web app, the customer-facing device displays sales details and total.

Switching from a payment terminal display to another display

If you have Lightspeed Payments and want to switch from the default Smart Terminal customer-facing display to your own display:

1. Navigate to Sell > Customer display.

2. Click Use this display.

   

3. Click Switch display.
4. Follow the steps in the next sections to pair your device using a QR code or manually.

Pairing your iPad/tablet with a QR code

You can pair your computer, tablet, or mobile device display with Retail POS using a QR code or manually on the device.

Using an iPad or tablet is recommended if using your own customer-facing display, but you can also use a computer or mobile device if necessary. Full-screen mode is automatically supported.

1. Navigate to Sell > Customer display.

2. Click Pair device.

   

3. Use the device you’re pairing to scan the on-screen QR code.

A banner displays after successfully pairing your device, and the device will be listed on the Sell > Customer display page.

Pairing your iPad/tablet manually

1. Navigate to Sell > Customer display.
2. Click Pair device.

3. Click OR pair manually.

   

4. On your customer-facing device, open a browser window and enter the cfd.lightspeedapp.com URL displayed in Retail POS in the browser's address bar.

5. Enter the six-digit code displayed in Retail POS.

   If you enter the wrong code, an error message displays and you'll be prompted to enter the code again. If you enter the incorrect code five times, you will be temporarily locked out of the process for up to ten minutes, and you'll have to generate a new code and restart the pairing process.

After successfully pairing your device, the device will be listed on the Sell > Customer display page.

Adding the CFD page as an app on your home screen

To quickly launch the customer-facing display URL on your device, install the page as an app on your home screen:

1. On your customer-facing device, open a browser window and enter the cfd.lightspeedapp.com URL.
2. In the browser window, click:
   • iPad: Near the address bar, click Share > Add to Home Screen > Add.
   • Mac:
     • Safari: Click File > Add to Dock > Add.
     • Chrome or Edge: Click the top-right three dots (More) icon > Cast, save, and share > Install (page) > Install.
   • Android: Click the Menu > Add to Home screen > Add.
   • Windows: Click the download icon next to the address bar > Install.

3. Click the display icon on your home screen or in your dock to open cfd.lightspeedapp.com.

   

Putting your device in full-screen mode

Full-screen mode is automatically supported on iPads/tablets.

To put other devices in full-screen mode:

• Mac: Click the green circle icon in the top-left corner, or press CTRL + CMD + F on your keyboard. Learn more about Extending the display for Mac.
• Windows: Press F11 on your keyboard. Learn more in Extending the display for Windows.

Keeping your device awake

Adding the CFD web app to your home screen is the recommended method to keep your customer-facing display awake. Also, to keep your customer-facing display active, keep the device charged and connected to Wi-Fi. Turn off screensavers, sleep mode, and auto-lock, and ensure your device is in full-screen mode.

Other ways to prevent your device from falling asleep include managing your device's power and sleep settings:

• iPad: Navigate to Settings > Display & Brightness > Auto-Lock
• Mac: Navigate to System Settings > Lock Screen.
• Android: Navigate to Settings > Display > Screen timeout or Screen sleep.
• Windows: Navigate to Settings > System > Power & battery > expand Screen and sleep > select a dropdown option.

Reopening your display

1. Navigate to Sell > Customer display.

2. Click Reopen display.

   

3. Scan the QR code with your device, or click OR reopen with the URL, copy the URL, and paste it into the device's browser bar to reopen the display.

Disconnecting your device

If you need to unpair your customer-facing device:

1. Navigate to Sell > Customer display.

2. Click Disconnect next to the device name.

   

Using a customer-facing display during a sale

As you ring up your customer's sale at the register, the customer-facing display shows:

• Items added to the sale
• Changes to quantity
• Changes to line-item prices (displayed as a discount)
• Discounts applied
• Subtotal before tax
• Tax total
• Total
• Balance remaining to pay

Line-item or sale notes are not displayed.

If the customer makes partial payments, the balance amount displayed in the Checkout section will decrease.

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