To set up the Smart Terminal (WisePOS E) with Lightspeed Payments you’ll need to use Retail POS on a web browser and have been approved for Lightspeed Payments.

What you'll need

• Smart Terminal (WisePOS E)

  

• Power cable
• Battery
• Dock (Ethernet) and USB-C cable

(UK only) The dock and USB-C cord are not included in the UK package and must be purchased separately.

Charging the Smart Terminal

1. Open the back of the terminal by lifting up from the indentation at the bottom left-hand corner of the terminal.
2. Insert the battery into the back of the terminal with the gold connectors aligned at the top of the device.

3. Replace the back cover of the terminal.

   

4. Connect the terminal to a power source by plugging the provided cable into the port with the lightning symbol.

   

5. Once the terminal is fully charged, hold down the power button until the screen turns on.

   

Once powered on, the terminal will start a software update. When the update is complete, you can continue with the setup.

Turning the Smart Terminal on and off

After the reader is fully charged, hold down the power button on the right side until the screen turns on. After the device powers on, press the power button to sleep or wake the device.

To fully power off the device, hold down the power button until the power off option appears on the screen, then select it.

Connecting the Smart Terminal to the internet

The Smart Terminal requires an internet connection to process payments. It can be connected via Wi-Fi or Ethernet.

• Connecting the Smart Terminal via Wi-Fi

  Your Wi-Fi network must use WPA-Personal or WPA2-Personal encryption and be password protected. Non-password-protected networks or enterprise networks are not supported.

  To connect the Smart Terminal to Wi-Fi:

  1. Swipe right from the left edge of the reader screen to reveal the Settings button.

     

  2. Tap the Settings button.

  3. When prompted, enter the admin PIN 07139.

     

  4. Select Wi-Fi Settings.

     

  5. Select the Wi-Fi network that Retail POS is connected to.
  6. This will also automatically generate a pairing code that will be used to pair your terminal with Retail POS. Make note of this code to be used later.

• Connecting the Smart Terminal via Ethernet

  1. Plug one end of the Ethernet cable into your router and the other end into the Ethernet port on the dock.

     

  2. Connect the dock to power using the USB-C power cable and wall plug.

  3. Place the Smart Terminal into the Ethernet dock.

     

  4. Turn the terminal on by holding the power button on the right side of the device until the screen turns on.

  5. On the terminal, swipe right from the left edge of the reader screen to reveal the Settings button.

     

  6. Tap the Settings button.

  7. When prompted, enter the admin PIN 07139.

     

  8. Select Generate pairing code. This will be used to pair your terminal with Retail POS, so make a note of this code to be used later.

     

  Your terminal will immediately connect to the internet and will remain charged while plugged in.

  Managing the terminal's Ethernet connection

  If you want to remove the terminal from the dock, you'll need to make sure the terminal is connected to your Wi-Fi network.

  The Smart Terminal resets its priority to Ethernet when rebooting. Even if the terminal was previously configured for Wi-Fi, the reader will switch to Ethernet if it detects an Ethernet cable connection while starting up.

  If the reader is docked but there is no Ethernet cable plugged in, it will use Wi-Fi. Regardless of how it is connected while docked, you can still choose to connect to Wi-Fi and manage networks on the device.

Pairing the Smart Terminal to Retail POS

You can pair your Smart Terminal to Retail POS using a web browser or an iPad.

• Pairing your terminal using a web browser

  1. In Retail POS, navigate to Setup > Payment types.
  2. Click the pencil icon (Edit) next to Lightspeed Payments.
  3. In the Pair registers section, click Pair a terminal.

  4. Use the Register dropdown to select the register where the terminal will be paired.

     

  5. Enter the Terminal pairing code that was generated earlier in the Terminal pairing code field.

     

     If you've misplaced the pairing code, you can generate a new code by swiping right from the left edge of the terminal screen to reveal the Settings button > tap Settings > enter the admin PIN 07139 > tap Generate pairing code.

  6. Enter a name in the Terminal name field.
  7. Click Pair register.

  8. Click Save payment type.

     

• Pairing your terminal using an iPad

  1. Open the Retail (X) iPad app and tap the three lines (Menu) icon.

     

  2. Navigate to Settings > Hardware.

  3. In the Lightspeed Payments section, tap Connect to WiFi terminal.

     

  4. Enter the Terminal pairing code that was generated earlier in the Terminal pairing code field.

     

     If you've misplaced the pairing code, you can generate a new code by swiping right from the left edge of the terminal screen to reveal the Settings button > tap Settings > enter the admin PIN 07139 > tap Generate pairing code.

  5. Enter a name in the Terminal name field.
  6. Tap Connect.

Your Smart Terminal is now paired and connected to the register and is ready to start processing transactions. Return to the Sell screen and complete a few transactions to ensure everything is running smoothly.

A minimum payment amount of $0.50 in local currency (US, Canada, Australia) or £0.30 (UK) will apply to all transactions.

Using the Smart Terminal as a customer-facing display

Customer-facing displays provide a secondary screen for your Retail POS system, showing real-time transaction details to your customers. Customers can interact with the display to complete their payments and opt in to marketing emails.

For merchants with Lightspeed Payments, your Smart Terminal will automatically function as a customer-facing display when using Retail POS on a web browser or an iPad. To turn this function off, contact Support.

To learn more about using the Smart Terminal as a customer-facing display, refer to Using the payment terminal display with Lightspeed Payments.

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