Customer-facing displays give you a secondary screen for your Retail POS system, displaying real-time transaction details to your customers. They can also interact with the display for payment and to opt into marketing emails.

Choosing a customer-facing display

There are two options for your customer-facing display. You can either use two iPads with the free Lightspeed Display app, or use Lightspeed Payments and the Smart Terminal (WisePOS E).

Using a customer-facing display with Retail POS is optional, but in some jurisdictions, retailers are legally required to have a customer-facing display so that their customers can see sale information. Check your local laws for details.

The Display app is only available on iOS, and you can only use Retail POS on a web browser with the SmartTerminal (WisePOS E).

You can purchase third-party displays, but as Retail POS is not optimized for other devices, your display may not function correctly. Additionally, the display would show an exact copy of your screen rather than the Retail POS display.

Setting up the Display app on your secondary iPad

1. Download the Display app from the iOS app store on the iPad you'll be using as a customer display.
2. On the other iPad, log into your Retail POS account on your Retail POS app.
3. In your Retail POS app, navigate to Settings.
4. Tap Hardware.
5. Under Lightspeed Display, tap the toggle next to Enable Lightspeed Display.

   

   A new window will appear with your Pair with Lightspeed Display access code.

   

6. On your Display iPad, enter the pairing access code. Tap Pair.

   

7. A pop-up window will ask you to allow Display to find devices on your local networks. Tap Allow.

   

You will be brought to the customer-facing display screen on your Display iPad.

Keeping your Display iPad awake

You can keep the Display app active on your iPad to prevent waiting times if the app goes to sleep. To adjust this setting:

1. Navigate to the Settings app of your Display iPad.
2. Tap Apps.
3. Tap Display (X).

   

4. Tap the toggle next to Prevent app from going to sleep.

   

Your iPad will no longer go to sleep while the Display app is open.

Using the Display iPad during a sale

As you ring up your customer's sale on your Retail POS app, each item you add to the sale will appear on the Display app on the right-hand side of the screen.

The display shows:

• Changes to a quantity
• Changes to the line-item price (this is shown as a discount)
• Discounts applied
• Subtotal before tax
• Tax total
• Total
• The balance remaining to pay

The display doesn't show any line item or sale notes.

If the customer makes partial payments, the balance amount displayed in the Checkout section will decrease.

Customer options

During the sale, the customer will have the option to add their email address in the Enter email field. They can then tap Add email to add their email to the sale.

Once their email has been added, the customer can optionally add their name and contact number. They can also choose to opt-in to marketing emails by tapping the Opt-in to receive marketing emails toggle. By tapping the toggle, the customer agrees to have their email address saved and to receive emails from your store.

Once their desired information has been entered, the customer should tap Add details.

If you added an existing customer to the sale using the Retail POS app, their information will appear on the Display app.

Re-pairing your Display iPad

Generally, when you reopen your Retail POS app, it will pair automatically with your customer-facing display.

If you've waited for some time and your Display app hasn't automatically paired, try re-pairing your Display.

1. On the Display iPad, close the Display app.
2. Navigate to the Settings app.
3. Tap Apps.
4. Tap Display (X).

   

5. Tap the Reset pairing with register toggle.

   

6. Re-pair your Display app.

If you see an Unable to pair with Lightspeed Retail (X) error, follow these troubleshooting steps:

1. Verify that the access code you have entered on the Display app is the same code displayed on the Retail POS app.
2. Check that you have updated your Retail POS app to the most recent version by navigating to Apps > Account and tapping Update next to the Retail (X) app. You will not be able to pair your Retail POS App with your Display app if your Retail POS App is not updated.
3. On the Retail POS iPad, navigate to Settings > Apps > Retail (X) > Location. Make sure your iPad's location access is set to either Ask Next Time Or When I Share or While Using the App.

   

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