What's new in Lightspeed Retail POS (X-Series)
Retail POS
Update
Save purchase orders as Sent or Dispatched
When creating new purchase orders, you can now choose between three statuses when saving: Open (Save), Save as Sent, or Save as Dispatched. This simplifies tracking the status of outstanding purchase orders.
Update
Beta
New tabs on the Special orders page
This feature is in beta and may not be available in your account.
The Special orders page now displays order information in dedicated tabs at the top of the page:
- To order products tab lists products that need to be procured, grouped by outlet.
- Ordered products tab lists products already on order.
Lists in both tabs can be filtered by outlet or supplier.
Update
Smart Terminal customer-facing display available with iPad registers
Build trust with customers at checkout with the Smart Terminal customer-facing display, now available when using Retail (X) on iPad.
Update
Redesigned Help options in Retail POS
When clicking Help in Retail POS, you can now click Get support to get in touch with Retail Support or generate a remote support code to allow an agent to securely view your screen and help resolve issues.
Ensure you are contacting Lightspeed through official channels and only allowing authorized users to access your Retail POS account and devices. Learn more about following security best practices to protect your business online.
Lightspeed Payments
Update
Beta
Pay On account balances with saved payment methods
This feature is in beta and may not be available in your account.
Lightspeed Payments merchants can now use saved payment methods to pay balances on outstanding invoices directly from the Customers page, eliminating the need to manually process and log payments for On account balances.
When a saved payment method is selected and the allocation process complete, the payment will be automatically processed. An optional email receipt can be sent to the customer.
Update
US
Direct debit option for payment requests
Customers of merchants in the US can now pay their On account balances using direct debit (ACH). This payment method can also be saved to use for future purchases, offering customers more options to settle their accounts.
Retail (X) app
Update
US
Age verification for mobile apps in certain jurisdictions
As age verification for mobile apps is legally required in Texas and other jurisdictions, you may get an age verification message when downloading or opening the Retail (X) app. If so, you must verify your age through the App Store (Apple account) or Google Play Store (Google account) before gaining access to the app.
Update
Retail (X) app version 6.22.0 has been released
Feature updates
- General updates to support Smart Terminal customer-facing display on Retail (X) app on iPad and age verification for mobile apps in certain jurisdictions.
Technical improvements
- Removing an item or customer from the Sell screen when the Select user for next sale setting is enabled no longer logs the cashier out.
Security tip of the month
Tip
Think twice before accepting cookies
We run into cookie banners on almost every website, and it’s easy to just click Accept All to clear the pop-up. But not all HTTP cookies serve the same purpose.
First-party vs third-party cookies
- First-party cookies: Created directly by the website you are visiting. They handle helpful features, like keeping you logged in, remembering what’s in your shopping cart, or saving your preferences.
- Third-party cookies: Created by external domains (like ad networks). They can help websites understand usage, measure campaigns, personalize content, or serve ads, and may also be used to track your activity across different websites.
Smart cookie habits
- Choose cookie preferences intentionally for one-off sites: If you’re visiting a website you've never used before and don't plan to revisit, consider whether you want to Deny All to stop external tracking scripts from following you across the web.
- Don’t be pressured by the big "Accept" button: Take a moment to look for choices like Reject, Decline, or Manage Preferences so you can choose the setting that works for you.
-
Review site data when troubleshooting: If a website is behaving unexpectedly, reviewing or clearing cookies for that specific site can sometimes help resolve sign-in or preference issues without affecting other websites.
Clearing site data will log you out and reset saved preferences for that site.
In Chrome on a computer, navigate to Settings > Privacy and security > Third-party cookies > See all site data and permissions to review the site’s stored data and make changes if needed. Learn more about managing your Chrome browsing data on iPhone/iPad or Android.
In Safari (Mac), navigate to Settings > Privacy > Manage Website Data to review the data stored by websites and remove sites if needed. Learn more about managing your Safari browsing data on iPhone.
Information in this article is intended to provide general information, not legal advice. To determine specific requirements and best practices for your business, consult with your legal counsel. For details about Lightspeed’s privacy and security practices, visit the Trust Center.
What's new in the Help Center
New
Accessing Lightspeed's security compliance reports
Download compliance reports and learn more about security policies.
Update
Networking best practices
Learn more about optimizing and securing your network setup.
Update
Processing card payments with Lightspeed Payments
Process customer transactions and card-not-present sales using Lightspeed Payments.