What's new in Lightspeed Retail POS (X-Series)
Retail POS
Update
Save purchase orders as Sent or Dispatched
When creating new purchase orders, you can now choose between three statuses when saving: Open (Save), Save as Sent, or Save as Dispatched. This simplifies tracking the status of outstanding purchase orders.
Update
Beta
New tabs on the Special orders page
This feature is in beta and may not be available in your account.
The Special orders page now displays order information in dedicated tabs at the top of the page:
- To order products tab lists products that need to be procured, grouped by outlet.
- Ordered products tab lists products already on order.
Lists in both tabs can be filtered by outlet or supplier.
Update
Smart Terminal customer-facing display available with iPad registers
Build trust with customers at checkout with the Smart Terminal customer-facing display, now available when using Retail (X) on iPad.
Update
Redesigned Help options in Retail POS
When clicking Help in Retail POS, you can now click Get support to get in touch with Retail Support or generate a remote support code to allow an agent to securely view your screen and help resolve issues.
Ensure you are contacting Lightspeed through official channels and only allowing authorized users to access your Retail POS account and devices. Learn more about following security best practices to protect your business online.
New
Online Customer Accounts portal for all merchants
The online Customer Accounts portal is an automatically generated site available to Retail POS merchants, even without Lightspeed eCom, an AI Showroom, or other online presence. In the Customer Accounts portal, your customers can self-serve:
- Tracking order status and history for both in-store and online purchases.
- Checking their Loyalty balance and store credit.
- Initiating returns or layaway sales via email.
- Contacting you for support if needed.
You can enable Customer Accounts and customize the page with more information about your business, communicate current promotions, highlight important announcements, and more.
Lightspeed Payments
Update
Beta
Pay On account balances with saved payment methods
This feature is in beta and may not be available in your account.
Lightspeed Payments merchants can now use saved payment methods to pay balances on outstanding invoices directly from the Customers page, eliminating the need to manually process and log payments for On account balances.
When a saved payment method is selected and the allocation process complete, the payment will be automatically processed. An optional email receipt can be sent to the customer.
Update
US
Direct debit option for payment requests
Customers of merchants in the US can now pay their On account balances using direct debit (ACH). This payment method can also be saved to use for future purchases, offering customers more options to settle their accounts.
Retail (X) app
Update
Barcode label printing on iPad
Label printing with Zebra ZD410/ZD411 is now available on the iPad register, allowing you to print labels at the register or on the go.
Update
US
Age verification for mobile apps in certain jurisdictions
As age verification for mobile apps is legally required in Texas and other jurisdictions, you may get an age verification message when downloading or opening the Retail (X) app. If so, you must verify your age through the App Store (Apple account) or Google Play Store (Google account) before gaining access to the app.
Update
Retail (X) app version 6.22.0 has been released
Feature updates
- General updates to support Smart Terminal customer-facing display on Retail (X) app on iPad and age verification for mobile apps in certain jurisdictions.
Technical improvements
- Removing an item or customer from the Sell screen when the Select user for next sale setting is enabled no longer logs the cashier out.
Security tip of the month
Tip
Beware of celebrity deepfake investment scams
Scammers are using advanced AI tools to create convincing "deepfake" videos, audio, and images of famous celebrities and business icons endorsing fraudulent investment opportunities.
By combining this realistic fake imagery and audio with fake news articles and polished social media ads, cybercriminals leverage familiar faces and promises of high yield, low-risk returns to make these schemes look legitimate.
How to protect yourself
- Watch for AI red flags: Look for unnatural facial expressions, odd eye movements, awkward lip-syncing, or robotic voice patterns in videos.
- Verify independently: Never make financial decisions based on a social media post alone. Check official company websites or trusted news outlets directly to confirm if the endorsement is real.
- Question "guaranteed" returns: Legitimate investments always carry risk. Anyone promising massive, guaranteed returns in a short time is trying to scam you.
Remember, if an investment opportunity sounds too good to be true, it almost certainly is.
Information in this article is intended to provide general information, not legal advice. To determine specific requirements and best practices for your business, consult with your legal counsel. For details about Lightspeed’s privacy and security practices, visit the Trust Center.
What's new in the Help Center
New
Accessing Lightspeed's security compliance reports
Download compliance reports and learn more about security policies.
Update
Networking best practices
Learn more about optimizing and securing your network setup.
Update
Processing card payments with Lightspeed Payments
Process customer transactions and card-not-present sales using Lightspeed Payments.