Saving payment methods is automatically enabled for Lightspeed Payments merchants using Retail POS on a web browser. This feature is not available on iPad.

You can save customer payment details directly in the customer’s profile, offering a safe and secure way to store card information and streamline repeat purchases for returning customers.

Transactions processed using a saved payment method are treated as Card-Not-Present transactions. As with all Card-Not-Present transactions, you are responsible for obtaining any required customer authorization or consent to store and use payment details, in accordance with applicable laws and card network rules and assume the risks associated with fraud, disputes, and chargebacks arising from your use of this feature. Lightspeed is not responsible for fraudulent, unauthorized, failed, rejected, or disputed transactions processed using saved payments methods.

Setting up saved payment methods

Saving payment methods should be automatically enabled in your account, but you can set up saved payment methods and prompts after payments in Setup.

1. Navigate to Setup > Saved payment methods. 
2. Click the toggle beside Save payment methods to allow saved payment methods if it is not already enabled in your account.

3. Click the toggle beside Show save card prompt after terminal payments to allow customers to save their payment method after an in-person sale.

   

Configuring employee role permissions for saved payment methods

By default, only the Admin role can add, edit, and use payment information on file, but you can update other employee role permissions to suit your business needs.

1. Navigate to Setup > Users > Roles.

   

2. Click on the user role you want to update permission for.

3. In the Saved Payment Methods section, check or uncheck the box beside Add, edit & save customer’s Saved Payment methods.

   

Adding a saved payment method

You can save payment methods to a customer's profile on the Customers page or during a sale.

Saving a payment method on the Customers page

1. Navigate to Customers > Customers.
2. Locate the customer, using filters if necessary. Click the arrow to expand their details.

3. In the Saved payment methods tab, click Add card.

   

4. Enter the payment details and click the checkbox confirming you have the customer’s permission to save their information.

5. Click Add card.

   

6. If you want to save another payment method, click Add card again and follow the above steps.

Saving a payment method during a sale

You can save customer payment methods directly after the sale is processed. To do this you need to ensure the Show save card prompt after terminal payments setting is enabled in Setup > Saved payment methods.

1. Navigate to Sell > Sell.
2. Add items and attach a customer to the sale.
3. Click Pay.
4. Click Lightspeed Payments. Process the payment as usual.

5. Once the payment is processed successfully, click Save card. This will send a request to the payment terminal.

   

6. On the terminal, your customer can click Save card or Cancel. By clicking Save card your customer gives their consent for you to store their card details on their customer account.
7. Your customer taps or inserts the card they want saved on file. This will not trigger a new transaction. Your customer won't be charged again.
8. The card will be saved to your customer's profile. 
9. Click Complete sale.

Saving a payment method manually during a sale

If you don't want to enable the saved card prompt after the sale, you can still save payment methods manually during a sale. 

1. Navigate to Sell > Sell.
2. Add items and attach a customer to the sale.
3. Click Pay.
4. Click Lightspeed Payments > Enter card details manually.

5. Enter the customer card information and click the checkbox beside Save payment details for future purchases.

   

   By checking the box, you confirm that you have the customer’s permission to save their card details.

6. Click Process payment.
7. Click Complete sale.

Viewing saved payment methods added by a customer

When a customer receives a payment request, they have the option to Save payment details for future purchases.

If this option is selected, the card details will be added to their customer profile. If there is already a card on file, the new card will be added as a secondary option and will not replace the default card on file.

To view payment methods saved to a customer's profile, navigate to Customers > click the customer name to expand the row > click the Saved payment methods tab.

Using a saved payment method during a sale

Once you have saved a customer’s payment details, you can complete sales using the saved payment method.

1. Navigate to Sell > Sell.
2. Add items and attach a customer to the sale.
3. Click Pay.

4. Click Pay with [card name].

   

5. If the customer has more than one card, this button will display as Pay with saved card. Click the button and choose the card from the dropdown.

   

6. Click Complete sale.

Viewing and deleting saved payment methods

You can view and delete saved payment methods from the Customers page.

1. Navigate to Customers > Customers.
2. Click the arrow beside the customer you want to view.

3. Click the Saved payment methods tab. The customer’s saved payment methods are listed here.

   

To remove a card from the list:

1. Click the three dots beside the card.

2. Click Delete.

   

3. Confirm you are deleting the correct card and click Delete again.

Disabling the saved payment methods feature

If you want to turn off the saved payment methods feature in your Retail POS account, you can update your account settings.

1. Navigate to Setup > Saved payment methods.

2. Toggle off Enable saved payment methods.

   

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