What's new in Lightspeed Retail POS (X-Series)
Retail POS
Update
Enter multiple SKUs for partial inventory counts
For partial inventory counts, you can now enter a single SKU or bulk load all matching products by entering multiple SKUs separated by commas or copied directly from a spreadsheet column.
New
Warning for overpaying closed sales
Editing payments on closed sales can affect reporting and financial records. To remind staff that only errors should be corrected, there’s now a warning message on the Sales history > Edit sale on receipt # window if payment amount adjustments will exceed the sale total.
Update
Print packing slips anytime
You can now print customer-facing packing slips any time from any tab on the Fulfillments page by expanding the fulfillment order and clicking Print packing slip.
Update
Add from recommendations for multi-location purchase orders
If you have set reorder points for products, including minimum and maximum quantity levels, you can add products from recommendations for multiple outlets. This feature automatically suggests products that are at or below their set reorder point and can be used to order stock for unfulfilled sales.
Lightspeed Payments
New
US
Canada
Sending payment requests from quotes
Merchants using Lightspeed Payments can now include a payment request link when sending a quote to customers.
Update
Save payment method at the register
When using Retail POS web, you can save customer payment methods directly after the sale is processed by enabling a Save card prompt on the payment received screen. Customers can consent to saving their details right on the payments terminal and tap or insert the card they'd like saved to their profile.
eCom (E-Series)
Update
Apply custom loyalty to price books products sold online
Previously, when you added products with custom loyalty values to price books, the loyalty values didn’t apply in your eCom (E-Series) online store. Now, custom loyalty applies to both online and in-store sales for these products.
Update
More precise Facebook and Instagram ad targeting
When you connect your store to Facebook and Instagram to run ads, Meta can now attribute ad performance to real in-store sales and has improved targeting and ad campaign optimization.
Retail POS app
Update
Retail POS (R) version 6.18.0 has been released
Technical improvements
- Resuming a parked sale from the Sales history immediately after completing the previous sale will no longer cause the parked sale to crash.
- Improvements to the search functionality reduce the chances of a crash when searching for a product.
Security tip of the month
Tip
Staying safe from impersonation attempts
Impersonation scams are a growing threat across our industry. Fraudsters may pose as Lightspeed representatives to trick businesses into sharing sensitive information or moving funds.
Learn more about recognizing and responding to impersonation attempts to help protect your business.
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Lightspeed will never:
- Request your PIN, password, or verification codes.
- Ask you to move funds or change your settlement account to an unfamiliar account.
- Ask you to keep a security matter confidential from family members or law enforcement.
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Know the signs of fraud:
- Slight misspellings or unusual characters in sender email addresses.
- Urgent, threatening, or high-pressure language.
- Requests to move funds or process refunds you were not expecting.
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Stay vigilant:
- Be cautious of emails, calls, or texts from unfamiliar or unknown senders.
- Avoid clicking unexpected links or attachments, especially to unfamiliar login pages or financial institutions.
If you receive a communication that seems suspicious, do not engage or share personal information. Always verify through trusted sources or contact Lightspeed directly via Retail POS.
Remember: If something feels urgent, unusual, or unexpected, pause before acting and verify directly through official Lightspeed channels.
Information in this article is intended to provide general information, not legal advice. To determine specific requirements and best practices for your business, consult with your legal counsel. For details about Lightspeed’s privacy and security practices, visit the Trust Center.
What's new in the Help Center
Update
Setting up your receipt printer with Wi-Fi connection
Connect your receipt printer via your wireless network.
Update
Using customer groups in Retail POS (X-Series)
Create customer groups and assign customers to them individually or in bulk.
Update
Adding products articles overhaul
Add standard, variant, and composite products to your Retail POS catalog: