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Setting up the Smart Terminal (WisePOS E) with Lightspeed Payments for Retail POS (X-Series)

     Country availability

Available in the US, Canada, United Kingdom, and Australia   

 

 

Setting up the Smart Terminal (WisePOS E)

UK customers: The cradle and USB-C cord shown in the video is not included in the UK package and must be purchased separately.

The Smart Terminal (WisePOS E) is quick and easy to set up with Lightspeed Payments.

Smart Terminal (WisePOS E) terminal

When you receive your payment terminal, the box will contain:

  • 1 Smart Terminal (WisePOS E)
  • 1 power cable
  • 1 battery

Charge the Lightspeed Payments terminal

  1. Open the back of the terminal by lifting up from the indentation at the bottom left-hand corner of the terminal. Insert the battery into the back of the terminal with the gold connectors aligned at the top of the device. Replace the back cover of the terminal.
    Smart Terminal (WisePOS E) battery insertion steps: taking cover off, placing battery in, replacing cover.
  2. Connect the terminal to a power source by plugging the provided cable into the port with the lightning symbol
    Smart Terminal (WisePOS E) terminal with power cable connected.
  3. Once the terminal is fully charged, hold down the power button until the screen turns on

    Smart Terminal (WisePOS E) terminal with power button highlighted.

  4. Once powered on, the terminal will start a software update. Once this update is complete you can continue with the setup.

Once the terminal is powered on, pressing the power button once will sleep and wake the terminal. To fully power off the terminal hold down the power button until the power off option is shown on the screen, then select it.

Connecting the Smart Terminal (WisePOS E) to the internet

The Smart Terminal (WisePOS E) requires an internet connection in order to process payments and can be connected via Wi-Fi or ethernet.

Select the connection type you wish to use from the tabs below and follow the provided steps:

  • Connecting the Smart Terminal (WisePOS E) via Wi-Fi

    To connect the Smart Terminal (WisePOS E) to Wi-Fi, follow the steps below:

    1. Open the settings menu by swiping right from the left edge of the reader screen to reveal a Settings button.
      Smart Terminal (WisePOS E) settings panel.
    2. Tap the Settings button and enter the admin PIN 07139.
      Smart Terminal (WisePOS E) admin pin screen.
    3. Select Wi-Fi Settings.
       Smart Terminal (WisePOS E) settings page to select wifi settings.
    4. Select the Wi-Fi network that your Retail POS is connected to.
    5. This will also automatically generate a pairing code that will be used to pair your terminal with Retail POS. Make note of this code to be used later.

    Your Wi-Fi network must use WPA-Personal or WPA2-Personal encryption and be password protected. Non-password-protected networks or enterprise networks are not supported.

    Your Smart Terminal (WisePOS E) must be connected to the same Wi-Fi network that your Retail POS register is connected to.

  • Connecting the Smart Terminal (WisePOS E) via Ethernet

    To connect the Smart Terminal (WisePOS E) to the internet via ethernet, follow the steps below:

    1. Place the Smart Terminal (WisePOS E) into the supplied ethernet dock.
      Smart Terminal (WisePOS E) terminal in ethernet dock.
    2. Plug one end of the ethernet cable into your router and the other end into the ethernet port on the dock.
      Ethernet cable plugged into the WisePOS E terminal.
    3. Plug the USB-C side of the USB to USB-C cable into the USB-C port next to the ethernet port on the dock and connect the USB end to a powered USB port.
    4. Turn the terminal on by holding the power button on the right-hand side of the device until the screen turns on.
    5. On the terminal, open the settings menu by swiping right from the left edge of the reader screen to reveal a Settings button.
      Smart Terminal (WisePOS E) settings panel.
    6. Tap the Settings button and enter the admin PIN 07139.
      Smart Terminal (WisePOS E) admin pin screen to enter PIN.
    7. Select Generate pairing code. This will be used to pair your terminal with Retail POS, make a note of this code to be used later.
      Smart Terminal (WisePOS E) settings page to select generate pairing code.

    Your terminal will immediately connect to the internet and will remain charged through the dock.

    If you wish to remove the terminal from the dock, you'll need to make sure the terminal is connected to your Wi-Fi network to remain operational.

    The BBPOS Smart Terminal (WisePOS E) will prioritize an Ethernet connection when possible. Even if previously configured for WiFi, the reader will switch to using an Ethernet connection when connected to the dock with a plugged-in Ethernet cable. If the reader is removed from the dock, it will switch back to the WiFi connection.

    The BBPOS Smart Terminal (WisePOS E) resets its priority to Ethernet when rebooting. Even if the terminal was previously configured for WiFi, the reader will switch to Ethernet if it detects an Ethernet cable connection while starting up.

    If the reader is docked but there is no Ethernet cable plugged in, it will use WiFi. Regardless of how it is connected while docked, you can still choose to connect to WiFi and manage networks on the device.

Pairing the Smart Terminal (WisePOS E) to Retail POS

    1. In Retail POS, navigate to Setup > Payment types and click the edit pencil next to Lightspeed Payments.
    2. On the Lightspeed Payments setup page, click Pair a terminal in the Pair registers section.
    3. Select the register the terminal will be paired to on the Register dropdown.
      Lightspeed payments pairing screen with the choose a register dropdown highlighted.
    4. Enter the Terminal pairing code that was generated earlier when connecting the terminal to Wi-Fi, then enter the Terminal name.
      Lightspeed payments pairing screen with fields to enter the terminal pairing code and the terminal name.

      If you've misplaced the pairing code, you can generate a new code on the terminal by swiping right from the left edge of the terminal screen to reveal a Settings button. Tap Settings and enter the admin PIN 07139. Tap Generate pairing code.

    5. Click Pair register.
      Lightspeed payments pairing screen with a banner confirming the terminal is paired.
    6. Click Save payment type.

    A minimum payment amount of $0.50 in local currency (US, Canada, and Australia) or £0.30 (UK) applies to all transactions.

    1. Open the Retail POS iPad app and tap the Menu (≡) icon.iPad main menu open.
    2. Navigate to SettingsHardware.
    3. In the Lightspeed Payments section, tap Connect to WiFi terminal.Hardware settings page with Connect to wifi terminal highlighted.
    4. Enter the terminal pairing code that was generated earlier when connecting the terminal to WiFi, then enter the Terminal name.Connect to wifi terminal page with fields to enter terminal pairing code and terminal name.

      If you've misplaced the pairing code, you can generate a new code on the terminal by swiping right from the left edge of the terminal screen to reveal a Settings button. Tap Settings and enter the admin PIN 07139. Tap Generate pairing code.

    5. Tap Connect.

    The terminal is now paired and connected to the register and is ready to start processing transactions. Return to the sell screen to complete a couple transactions to make sure everything is running smoothly.  Hardware settings page with confirmation that the terminal is paired and connnected.

Connecting the Smart Terminal (WisePOS E) to iPad (iOS)

If you paired the terminal using Retail POS web and wish to use an iPad register, you need to connect the terminal to the iPad register you wish to use.

  1. Open the Retail POS iPad app and tap the Menu (≡) icon.iPad main menu open.
  2. Navigate to Settings > Hardware.
  3. In the Lightspeed Payments section, tap Connect to wifi terminal.Hardware settings page with Connect to wifi terminal highlighted.
  4. The terminal has been successfully connected when Connected to Smart Terminal (WisePOS E) is displayed in the Lightspeed Payments section.

A minimum payment amount of $0.50 in local currency (US, Canada, and Australia) or £0.30 (UK) applies to all transactions.

What's next?

Processing payments with Lightspeed Payments

Learn how to take payments using Lightspeed Payments.

Learn more

Troubleshooting Lightspeed Payments

Read more about common troubleshooting steps with Lightspeed Payments.

Learn more

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