Updating to the minimum system requirements on your iPad will prompt you to grant the Retail POS app permissions to access Bluetooth and Local Network settings on your iPad. If declined, this will cause your printer to no longer function. To fix this, ensure that Bluetooth and Local Network Permissions are enabled in Settings > Lightspeed Retail POS (X) on your device.

This guide provides step-by-step instructions on installing the Epson TM-T88V and TM-T88VI receipt printers for Mac, Windows PC, or iPad. Select your device below and follow the instructions that follow.

Device checklist:

In order to set up your receipt printer, you'll first need to make sure you have all the peripherals needed.

Cables:

You will need a power cable for the printer and an ethernet cable to plug the printer into your internet router. If you don't already have an ethernet cable ask your printer supplier to include one when you buy the printer or pick one up from your local electronics store.

Receipt Rolls:

Make sure you have 80mm receipt rolls. To load your receipt roll open the latch on the top right of the printer, place the roll inside, and pull some of the paper through before closing the lid.

Cash drawer (optional):

You may also wish to set up your cash drawer at the same time, to do this you'll need a specialized cash drawer cable (RJ12). This is similar looking to an ethernet cable but is smaller on one end.

• Setting up the Epson TM-T88V/TM-T88VI on Windows

  Configure DHCP

  When you first buy an Epson printer, it won't be able to connect to your network. To set up network capability, you'll first need to change the network settings by configuring DHCP.

  This process is technical, so we recommend speaking with your IT support person for help if required.

  Follow the instructions in our Enable DHCP for your Epson TM-T88V Printer guide to set up DHCP.

  Once DHCP has been configured, you'll need to print out the printer's IP address. To do this, turn the printer off, press and hold the Feed button, turn the printer on, and continue to hold the Feed button. The printer will print out the network settings and you should see the IP address listed.

  If the IP address on the settings receipt says "NONE", the printer is not connected to the internet. Double-check that the ethernet cable is connected securely to both the back of the printer and to the router and then press and hold the Feed button again.

  Once we have this we can then connect the printer to your computer.

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  Downloading and installing the Epson driver on Windows

  1. To download the latest printer drivers (specialized software that helps the printer run correctly on your computer), go to Epson's website, find your printer model and click it.
  2. On the printer model page, click Software.
  3. Check the box next to Agree to the Software License.
  4. Click the Download button next to the Printer Driver for [your operating system].
  5. When this download is completed, go to your Downloads folder, right-click on the file, and select Extract All...
  6. After extracting the file, a new folder will open. Double-click on the install and follow the installation guide instructions.
  7. Once installed you will see a confirmation box. Close this and continue to the next step.

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  Installing your Epson Printer

  Now we need to register the printer with your computer. To do this:

  Search for Register from the start menu on your desktop toolbar and run the program:

  

  You will be brought to the printer setup screen where you'll need to put in the following information:

  

  • Model: Select Epson TM-T88V under model.
  • Name: Type in a name of your choice or leave it as default.
  • Port Type: Set this to Ethernet.
  • Port: Leave this as Auto setup.
  • IP Address: To print the IP address, turn the printer off, press and hold the Feed button, turn the printer on, and continue to hold the Feed button. The printer will print out the network settings and you should see the IP address listed.

    

  Once you've filled out these fields, click Save Settings. A test receipt will be printed confirming that the printer has been successfully set up.

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  Perform a test print

  Now that your printer is installed you can start using it to print your receipts in Retail POS.

  To perform a test print, follow the steps below:

  1. Navigate to Sell > Sales history

     

  2. Click a sale to expand it.

     

  3. Click Print receipt.

     

  4. Select the receipt template you’d like to use.

     

  5. This will take you to the print preview screen. If the TM-T88/TM-T88VI is not your default printer, click Change and select the printer from the list.

     Once that's been changed you should be able to print out a receipt.

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  Connecting the cash drawer

  Once you've got the printer all set up, you can connect up the cash drawer.

  The cash drawer connects to your receipt printer and is triggered to open when you finish a cash sale and the receipt is printed by the printer.

  To set up the cash drawer:

  1. Plug the RJ12 connector cable from the cash drawer into the receipt printer.
  2. Next, head to your Devices and Printers window on your computer.
  3. Right-click on your receipt printer, select Printing preferences -> Peripherals.
  4. Once in here, use the drop-down menu to select Cash Drawer.

     

  5. Next, select End of Document and click Open on both Cash Drawer #1 and Cash Drawer #2

     

     If you want your cash drawer to fire before the receipt prints you can select the Start of Document option instead.

  6. Apply these settings and test the cash drawer by printing a receipt from the Sales history (Sell -> Sales history)

• Setting up the Epson TM-T88V/TM-T88VI on Mac

  Configure DHCP

  When you first buy an Epson printer, it won't be able to connect to your network. To set up network capability, you'll first need to change the network settings by configuring DHCP.

  This process is technical, so we recommend speaking with your IT support person for help if required.

  Follow the instructions in our Enable DHCP for your Epson TM-T88V Printer guide to set up DHCP.

  Once DHCP has been configured, you'll need to print out the printer's IP address. To do this, turn the printer off, then press and hold the Feed button, turn the printer on, and continue to hold the Feed button for roughly 7 seconds. The printer will print out the network settings and you should see the IP address listed.

  If the IP address on the settings receipt says "NONE", the printer is not connected to the internet. Double-check that the ethernet cable is connected securely to both the back of the printer and to the router and then press and hold the Feed button again. .

  Once we have this we can then connect the printer to your computer.

  ---

  Downloading and installing the Epson driver on Mac

  1. To download the latest printer drivers (specialized software that helps the printer run correctly on your computer), go to Epson's website, find your printer model and click it.
  2. On the printer model page, click Software.
  3. Check the box next to Agree to the Software License.
  4. Click the Download button next to the Printer Driver for [your operating system].
  5. When the download is complete, open Finder and navigate to the Downloads folder. Double-click the file to extract it.
  6. Next, open the extracted folder of the same name.
  7. Double-click the.dmg file and the .pkg file
  8. Follow the installation guide instructions to install the driver.

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  Installing your Epson

  Now that this is complete we'll need to install the printer on your Mac.

  1. Navigate to System Preferences and open Printers and Scanners.

     

  2. Here, select the plus (+) and click Add printer or scanner.

     

  3. This will open up a new window where you'll need to put in some information. Select IP along the top and follow the instructions below to fill out the required information:

     

     • Address: This is where you need to enter your printer's IP address. To print the IP address, turn the printer off, press and hold the Feed button, turn the printer on, and continue to hold the Feed button. The printer will print out the network settings and you should see the IP address listed.

       

     • Protocol: Select Line Printer Daemon - LPD from the drop-down
     • Queue: Leave this blank
     • Name: This is an optional field but if you'd like to customize the name of your receipt enter it here.
     • Location: Leave this blank
     • Use: Click on Select Software... from the drop-down. This will open up a new window. Search for Epson in the top right, locate EPSON TM-T88V, and click OK.

       

  Once you've put in all this information click Add. Your printer should now be set up and ready to go.

  ---

  Perform a test print

  Now that your printer is installed you can start using it to print your receipts in Retail POS.

  To perform a test print, follow the steps below:

  1. Navigate to Sell > Sales history

     

  2. Click a sale to expand it.

     

  3. Click Print receipt

     

  4. Select the receipt template you’d like to use.

     

  5. This will take you to the print preview screen. If the TM-T88V/TM-T88VI is not your default printer, click Change and select the printer from the list.

  Once that's been changed you should be able to print out a receipt.

  ---

  Connecting the cash drawer

  Once you've got the printer all set up, you can connect up the cash drawer.

  The cash drawer connects to your receipt printer and is triggered to open when you finish a cash sale and the receipt is printed by the printer.

  To set up the cash drawer:

  1. Plug the RJ12 connector cable from the cash drawer into the receipt printer.
  2. Head to the following URL: http://localhost:631/printers/. This will take you to CUPS. CUPS is a network printing service used by Mac computers. It allows you to set up your printers on a network, and customize options such as cash drawer setup.
  3. Once in CUPS, Select your printer model from the list below:

     

  4. Select from the drop-down menu Set Default Options.

     

  5. From here, select Cash Drawer Control, and choose Open after printing for Cash Drawer #1 and Cash Drawer #2. Once done. click the Set Default Options button below.

     

  Your cash drawer should now be all set to go. You can test it out by printing a receipt from the Sales history (Sell > Sales history)

• Setting up the Epson TM-T88V/TM-T88VI on iPad

  Configure DHCP

  When you first buy an Epson printer, it won't be able to connect to your network. To set up network capability, you'll first need to change the network settings by configuring DHCP.

  This process is technical, so we recommend speaking with your IT support person for help if required.

  DHCP needs to be configured on a Mac or Windows computer. You can't do this on your iPad, as the printer needs to be plugged into the computer via the ethernet cable.

  Follow the instructions in our Enable DHCP for your Epson TM-T88V Printer guide to set up DHCP.

  Once DHCP has been configured, you'll need to print out the printer's IP address. To do this, turn the printer off, then press and hold the Feed button, turn the printer on, and continue to hold the Feed button for roughly 7 seconds. The printer will print out the network settings and you should see the IP address listed.

  If the IP address on the settings receipt says "NONE", the printer is not connected to the internet. Double-check that the ethernet cable is connected securely to both the back of the printer and to the router and then press and hold the Feed button again. .

  Once we have this we can then connect the printer to your computer.

  ---

  Connecting the printer to your iPad

  1. On your iPad, check that you are connected to the Wi-Fi connection in your store.
  2. Open the Retail POS app and tap the Menu icon (☰).
  3. Select Settings > Hardware.
  4. Under Receipt printers, tap Add a printer.

     

  5. The Find a printer ready to add option will search and show printers that are already connected to the network. Your printer will be listed under connected printers.

     

  6. If your printer is not on the network, tap Follow steps to connect and add a printer.

     

  7. Perform a hardware self-test by following the on-screen instructions and tap Next.

     

  8. Select your printer brand and model.

     

  9. Select your printer's connection type and tap Next.

     

  10. Follow the on-screen instructions depending on your connection type and tap Add printer once completed.
  11. Confirm the printer you want to add by selecting it under connected printers and tap Next.
  12. Your printer is now added and paired with Retail POS. You can choose to rename your printer, perform a Test print, or tap Finish.

      

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  Perform a test print

  Now that your printer is installed you can start using it to print your receipts in Retail POS.

  To perform a test print, follow the steps below:

  1. Tap the Menu icon (☰) to open the sidebar and select Sales history.

     

  2. Tap a sale to expand it.

     

  3. Tap Print receipt

     

  4. Select the receipt template you’d like to use and tap Print

     

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  Set up your cash drawer

  Once you've got the printer all set up, you can connect up the cash drawer.

  The cash drawer connects to your receipt printer and is triggered to open when you finish a cash sale and the receipt is printed by the printer.

  To set up the cash drawer, open up the Retail POS app and follow the instructions below:

  1. Tap the Menu icon (☰) to open the sidebar.
  2. Tap Settings and choose Hardware.
  3. Select the printer you want to attach the cash drawer to.
  4. Plug the RJ12 connector cable from the cash drawer into the receipt printer.
  5. On the printer settings page, toggle the Cash drawer enabled setting to On.
  6. Toggle the Open cash on sale setting to On.