Receipt printers are not currently supported in Lightspeed Hub for Retail POS (X-Series). Currently, only Zebra label printers are supported.

This article covers:

• Setting up an Epson TM-m30III (recommended), TM-m30II, TM-m30II-NT, or TM-T82II receipt printer using a USB connection.
• Setting up a Star TSP100 / 100III, TSP143 / 143IV, mC-Print2, or mC-Print3 receipt printer using a USB connection.

USB-connected printers can only be connected to one POS device at a time.

The USB connection type connects your printer directly to your computer or iPad with a USB cable. Some receipt printers can also be set up using a LAN cable, WLAN connection, or Bluetooth connection.

What you’ll need

USB-enabled receipt printer

Star printers are not compatible with setups using Windows IoT Enterprise.

Printer accessories

This article’s steps are primarily based on the Lightspeed-supported Epson TM-m30III receipt printer. Steps may differ for other compatible printers.

Setting up your USB receipt printer

1. Pop off the back and bottom panels of your printer.

   

2. Connect the power cable into the power adapter, then plug the cable head into a wall outlet.

   

3. Plug the end of the power adapter into the port on the back of the printer.

   

4. Connect the USB-C or USB cable to your printer and computer. If prompted, allow the device access to the computer.

   

5. Reattach the printer panels, starting with the bottom panel.

6. Turn on your printer. The first LED light (circle icon) will blink and then turn solid when your printer is ready.

   

Inserting a paper roll

1. Lift the cover release (located next to the printer lights).

   

2. Insert the paper roll so the paper feeds from under the roll and drapes over the top of the paper feed slot. While inserting, make sure the paper roll stays taut and doesn’t unroll.

   

3. Before closing the cover, pull the paper out past the cutter at the front of the printer. Press the cover into place to snap it shut.

   

If the exclamation mark light turns on (orange), the cover is still open. If the paper roll light turns on (orange), the paper roll is missing or may need to be adjusted.

Downloading required printer drivers for Windows and Mac

Drivers are specialized software that help the printer run correctly on your computer.

Printer drivers aren’t required for iPad setups.

1. Find your printer’s model name. This should be located on the box and behind the printer panels.

   

2. On the printer brand’s website, search for your printer’s model, then click its name.
   • Epson drivers
   • Star drivers

3. Find the recommended driver package for your operating system, then click Proceed to download or Download.

   

4. Check the box to agree to the terms and conditions of the software license agreement, then click Download.

   

5. In your Downloads folder, right-click the downloaded file > Extract all > open the .exe file (Windows), or double-click the downloaded file > open the .pkg file (Mac) to run the installation wizard.

6. Follow the installation guide instructions to install the driver. If prompted, restart your computer to finalize the installation.

   If a pop-up appears stating the printer isn’t connected via USB, check the Connect printer via network box, then click Continue to finalize the installation.

Connecting your USB receipt printer

Make sure your printer is turned on and you’re following networking best practices before attempting to connect your receipt printer.

• Connecting your USB receipt printer on Windows

  1. After installing the drivers, you’ll be brought to the printer setup screen. If not, navigate to Settings > Bluetooth & devices > Printers & Scanners.
  2. Select the printer in the list of installed printers.
  3. In the printer setup screen:
     1. Click the Model dropdown and select the printer’s model name.
     2. (Optional) Update the printer Name.
     3. Click the Port Type dropdown and select USB.
     4. (If applicable) Confirm that Port is set to Auto setup.
  4. Click Save Settings > Next to complete the setup.

• Connecting your USB receipt printer on Mac

  1. On your Mac, navigate to System Settings > Printers & Scanners.

  2. Click Add Printer, Scanner, or Fax…

     

  3. Click the Use dropdown > Select Software…
  4. Search for the printer’s brand (Epson), then select the printer model name (EPSON TM Thermal (203dpi)) > OK. The listed name may differ slightly from the printer’s model name.
  5. Click Add.

  Some printer models may require you to enable CUPS, a network printing service used by Macs. You can also enable automatic receipt cutting in CUPS, if needed.

• Connecting your USB receipt printer on iPad

  1. On your iPad, open the Retail (X) app and click Menu > Settings > Hardware.

  2. Under Receipt printers, click Add printer.

     

  3. In the Add a printer window, click Find a printer that’s ready to add, then click your printer’s name under Connected printers.

     If your printer isn’t listed:

     1. Click Follow steps to connect and add a printer > Next.
     2. Follow the instructions to perform a hardware self-test, then click Next.
     3. Select the Printer brand and Printer model from the dropdowns, then click Next.
     4. Select your connection type (USB), then click Next.
     5. Follow the on-screen instructions, then click Add printer.
  4. Under Connected printers, click the printer, then click Next.
  5. Your printer is now paired with Retail POS. You can choose to rename your printer and perform a Test print or click Finish.

Printing a test receipt

1. In Retail POS, navigate to Sell (computer) or Menu (iPad) > Sales history.
2. Click a sale row to expand it.

3. Click Print receipt.

   

4. If prompted, select the printer and receipt template.
5. Click Print.

Connecting a cash drawer (optional)

Cash drawers connect to your receipt printer and can be configured to open when you finish a cash or check sale before a receipt is printed.

For steps to connect a cash drawer, refer to Setting up your cash drawer.

What’s next?