Fulfilling online orders using the Lightspeed Scanner app gives you the freedom to scan and pack items on the shop floor, making order fulfillment easier and more efficient.

Fulfilling orders

To fulfill an order using Lightspeed Scanner:

1. Navigate to Inventory > Pack.

   

2. Tap Fulfillments.

   

3. Tap on the order you want to start fulfilling, using the Search field as necessary to find your order,

   

   Online orders from Lightspeed eCom, Shopify, BigCommerce, and WooCommerce will only be visible once integrated. Buy now, fulfill later sales will always be visible while in the unfulfilled status.

4. If this is the first time the order has been opened, tap Yes to assign the order to yourself.

   

5. Tap Start picking.

   

   If the sale hasn't been paid for in full, a warning will display. Choose to Start picking anyway or Cancel the fulfillment.

   

6. Use the rear camera to scan item barcodes, or manually pick the items using the checkboxes next to each item.

   

   If there isn't enough available inventory to fulfill the whole order, you can still pick the stock available and save the fulfillment to be completed later by tapping Save > Save as in-progress.

   

7. When all items are picked, tap Finish.

   

8. You will be taken to a confirmation screen stating that your items have been picked. You can optionally add a non-customer-facing note.

   Choose Mark as packed if the order is ready to be shipped, or Mark as picked up / Mark as shipped if it has been picked up or shipped.

   

Once an order has been marked as shipped, the order will no longer be visible in Scanner.

To view all active and completed online orders, log in to Retail POS on your desktop and navigate to Sell > Sales history, optionally using the filters to narrow your search.

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