Whether you sell online or offline, Retail POS is the source of truth for your products. To ensure that product information is shared correctly on all platforms, you should edit general product information from Retail POS. However, if you're using Lightspeed eCom, some online-specific settings are managed from your eCom admin.

Editing products from Retail POS

General product information is added in Retail POS and synced from to eCom. This includes:

• Product name and description
• Brand
• SKU codes
• Product variants, including attributes and their values
• Whether the product is enabled for eCom
• Inventory
• Retail price
• Images
• Weight and dimensions
• Customer input fields that allow you ask online customers to provide additional information, such as gift messages

To edit general product information in Retail POS:

1. In Retail POS, navigate to Catalog > Products.
2. Locate the product you want to edit, using the filters if needed.
3. Click the product to expand the row.

4. Click Edit.

   

5. Edit the product information as needed.
6. Click Save to apply the changes.

Once saved, applicable changes will be sent to eCom.

If you want to make more eCom-specific product edits, this will need to be done in your eCom admin.

Product images play a crucial role when selling or showcasing your catalog online. Learn how you can enhance images with AI right in the Retail POS to replace backgrounds, crop, adjust, and add filters to your images.

Editing products from eCom admin

Additionally, there are some features you can only edit on the eCom side:

• Adding videos to the product gallery.
• Adding product ribbons and subtitles.
• Setting purchase quantity limits for selling online.
• Uploading files to sell digital products (music, art, video lessons, etc.).
• Setting up product-specific shipping methods.
• Setting up product-specific shipping rates.
• Changing the tax rate used in online sales for a particular product.
• Changing the product page title and meta description for SEO (how your website appears in search engine result pages).
• Changing product page URLs.
• Assigning related products to a product.
• Generating the Buy Button (a product card and checkout that can be placed on an external website using code) if you want to sell that product on a landing page or elsewhere.
• And more.

To edit the product from the eCom admin panel:

1. In Retail POS, navigate to Catalog > Products.
2. Locate the product you want to edit, using the filters if needed.
3. Click the product to expand the row.

4. Click View on Lightspeed eCom to open this product for editing in the eCom admin panel.

   

5. Make the edits, then Save.

You can update some of the online-specific settings in your eCom admin in bulk. Learn more about mass update options for products in eCom.

Editing product page URLs

When you add products to eCom, an SEO-optimized URL is automatically generated for their pages in your online storefront based on the product name, such as www.yoursitename.company.site/products/teapot. You can customize these URLs to reflect your product better and make it easier for customers to find online, such as www.yoursitename.company.site/products/best-flower-teapot.

1. In your eCom admin, navigate to Catalog > Products.
2. Select the product you want to edit.

3. In the SEO tab, click Customize product URL.

   

4. Edit the product page URL.

   

5. Save your changes.

The updated URL will go live immediately. The previous URL version will automatically redirect to the product page with no interruptions.

What's next?