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Understanding product sync between POS and Lightspeed eCom

  • Available on Pro, Standard, Advanced, Enterprise
  • Available on Core, Plus

When you connect your Retail POS catalog to eCom (E-Series), all your products are synced automatically and appear in your online catalog, ready to be sold in your online store. Still, you can control what products to sell online.

In this article, you’ll learn what data is synced between POS and eCom—and what isn’t. As a general rule, your POS is the source of truth for your catalog: changes made in POS sync to eCom, but changes made in eCom don’t affect your POS catalog.

Product information that syncs to eCom

Some product information automatically syncs to eCom, including:

Retail POS eCom
Name Name
Product category Product category
Description Description
Brand Brand
SKU SKU
UPC UPC
Attributes Options
Attribute Values Option Values
Active / Inactive Product Availability
Inventory Quantity in Stock
Retail Price Pricing
Images Images
Weight Weight, Kg
Dimensions Shipping & Pickup

Product information that does not sync to eCom

Some product information does not sync to eCom and must be manually added, including:

Retail POS eCom
Handle N/A
Supplier N/A
Supplier Code N/A
Supplier Price N/A
Reorder Points N/A
Reorder Quantity N/A
Tax N/A
Tags N/A
N/A 'Compare to' Price
N/A Product Subtitle
N/A Low Stock Threshold

Product information synchronization rules

The following synchronization rules apply to the Retail POS and Ecom integration:

Retail POS → eCom eCom → Retail POS

When a product is updated in Retail POS, the name, description, stock, SKU, and price are automatically updated in eCom.

 When a product is updated in eCom, the information does not sync back to Retail POS. You must use Retail POS as the system of record for product information.

When you add or update product images in POS, they are sync to eCom.

 Product images added in eCom, will not appear in POS. If you add an image for a product in eCom, and then add or update image for the same product in POS, the image you previously added in eCom will be removed.
When you add a variant to a product in Retail POS, this variant will be automatically added to eCom.

You can't add variants in eCom. You must use Retail POS as the system of record for adding a variant if you wish for both platforms to have this variant.

Deactivating or activating a product in Retail POS will deactivate or activate the product in eCom.

You can't control product visibility from eCom. You must use POS to turn product on or off.

Deleting a product from Retail POS will delete it from eCom.

If you want to sell a product in-store but not online, just turn off the ability to sell online for a product.

 You can't delete products in eCom. You must use POS to delete products from your catalog.

Syncing inventory levels for multi-outlet inventory

Multi-outlet inventory allows you to combine inventories from multiple Retail POS outlets and sync to your eCom store. This is a quick and convenient way to make inventory from one or more of your Retail POS outlets available online for your customers to purchase.

  1. In Retail POS, navigate to Setup > Apps > eCom and click the pencil icon.
  2. In the Sync inventory levels section, select all outlets you want to sync with eCom. By default, the outlet linked to the register chosen for eCom orders is already included. If you do not wish inventory to sync from this outlet, you will need to change the register linked to eCom.
  3. Click Save changes. The inventory from these outlets will automatically combine and display on your eCom store.

What's next?

Activating products to sell online

Existing products don't appear in your store automatically, they must be activated to sell online.

Learn more

Adding payment methods in eCom

Connect a payment processor to start accepting payments online.

Learn more

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