Setting up the Smart Terminal (WisePOS E)

UK customers: The cradle and USB-C cord are not included in the UK package and must be purchased separately.

What you'll need

To set up the Smart Terminal with Lightspeed Payments, you will need:

• Retail POS on a web browser
• Lightspeed Payments
• Smart Terminal (WisePOS E)

When you receive your payment terminal, the box will contain:

• 1 Smart Terminal (WisePOS E)
• 1 power cable
• 1 battery

Charging the Smart Terminal

1. Open the back of the terminal by lifting up from the indentation at the bottom left-hand corner of the terminal.
2. Insert the battery into the back of the terminal with the gold connectors aligned at the top of the device.
3. Replace the back cover of the terminal.

   

4. Connect the terminal to a power source by plugging the provided cable into the port with the lightning symbol

   

5. Once the terminal is fully charged, hold down the Power button until the screen turns on.

   

6. Once powered on, the terminal will start a software update. When this update is complete, you can continue with the setup.

Once the terminal is powered on, pressing the Power button once will sleep and wake the terminal. To fully power off the terminal, hold down the Power button until the Power Off option is shown on the screen, then select it.

Connecting the Smart Terminal to the Internet

The Smart Terminal requires an Internet connection to process payments. It can be connected via Wi-Fi or Ethernet.

• Connecting the Smart Terminal via Wi-Fi

  To connect the Smart Terminal (WisePOS E) to Wi-Fi:

  1. Open the settings menu by swiping right from the left edge of the reader screen to reveal a Settings button.

     

  2. Tap the Settings button.
  3. When prompted, enter the admin PIN 07139.

     

  4. Select Wi-Fi Settings.

     

  5. Select the Wi-Fi network that your Retail POS is connected to.
  6. This will also automatically generate a pairing code that will be used to pair your terminal with Retail POS. Make note of this code to be used later.

  Your Wi-Fi network must use WPA-Personal or WPA2-Personal encryption and be password protected. Non-password-protected networks or enterprise networks are not supported.

• Connecting the Smart Terminal via Ethernet

  To connect the Smart Terminal (WisePOS E) to the internet via Ethernet:

  1. Place the Smart Terminal into the supplied Ethernet dock.

     

  2. Plug one end of the Ethernet cable into your router and the other end into the Ethernet port on the dock.

     

  3. Plug the USB-C side of the USB to USB-C cable into the USB-C port, located next to the Ethernet port on the dock. Connect the USB end to a powered USB port.
  4. Turn the terminal on by holding the Power button on the right side of the device until the screen turns on.
  5. On the terminal, open the Settings menu by swiping right from the left edge of the reader screen to reveal a Settings button.

     

  6. Tap the Settings button.
  7. When prompted, enter the admin PIN 07139.

     

  8. Select Generate pairing code. This will be used to pair your terminal with Retail POS, so make a note of this code to be used later.

     

  Your terminal will immediately connect to the Internet and will remain charged through the dock.

  If you want to remove the terminal from the dock, you'll need to make sure the terminal is connected to your Wi-Fi network.

  The Smart Terminal will prioritize an Ethernet connection when possible. Even if previously configured for Wi-Fi, the reader will switch to an Ethernet connection when connected to the dock with a plugged-in Ethernet cable. If the reader is removed from the dock, it will switch back to the Wi-Fi connection.

  The Smart Terminal resets its priority to Ethernet when rebooting. Even if the terminal was previously configured for Wi-Fi, the reader will switch to Ethernet if it detects an Ethernet cable connection while starting up.

  If the reader is docked but there is no Ethernet cable plugged in, it will use Wi-Fi. Regardless of how it is connected while docked, you can still choose to connect to Wi-Fi and manage networks on the device.

Pairing the Smart Terminal to Retail POS

You can pair your Smart Terminal to your Retail POS account using a desktop web browser or an iPad.

• Pairing your scanner using the Internet

  1. In Retail POS, navigate to Setup > Payment types.
  2. Click the edit pencil next to Lightspeed Payments.
  3. In the Pair registers section, click Pair a terminal.
  4. Use the Register dropdown to select the register where the terminal will be paired.

     

  5. Enter the Terminal pairing code that was generated earlier in the Terminal pairing code field.

     

     If you've misplaced the pairing code, you can generate a new code on the terminal by swiping right from the left edge of the terminal screen to reveal a Settings button. Tap Settings and enter the admin PIN 07139. Tap Generate pairing code.

  6. Enter the desired Terminal name in the Terminal name field.
  7. Click Pair register.
  8. Click Save payment type.

     

  Your Smart Terminal is now paired and connected to the register and is ready to start processing transactions. Return to the Sell screen and complete a few transactions to ensure everything runs smoothly.

  A minimum payment amount of $0.50 in local currency (US, Canada, and Australia) or £0.30 (UK) will apply to all transactions.

• Pairing your scanner using an iPad

  1. Open the Retail (X) iPad app and tap the Menu (≡) icon.

     

  2. Navigate to Settings > Hardware.
  3. In the Lightspeed Payments section, tap Connect to WiFi terminal.

     

  4. Enter the Terminal pairing code that was generated earlier in the Terminal pairing code field.

     

     If you've misplaced the pairing code, you can generate a new code on the terminal by swiping right from the left edge of the terminal screen to reveal a Settings button. Tap Settings and enter the admin PIN 07139. Tap Generate pairing code.

  5. Enter the desired Terminal name in the Terminal name field.
  6. Tap Connect.
  7. Your Smart Terminal is now paired and connected to the register and is ready to start processing transactions. Return to the Sell screen and complete a few transactions to ensure everything runs smoothly.

     

Using the Smart Terminal as a customer-facing display

Customer-facing displays give you a secondary screen for your Retail POS system, displaying real-time transaction details to your customers. They can also interact with the display for payment and to opt into marketing emails.

For merchants with Lightspeed Payments, your Smart Terminal will automatically function as a customer-facing display when using Retail POS on a web browser. To turn this function off, contact Support.

To learn more about using the Smart Terminal as a customer-facing display, refer to our Using the payment terminal display with Lightspeed Payments article.

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