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Supported hardware

Below is a list of supported hardware to use with Retail POS. This article includes receipt printers, barcode scanners, cash drawers, and label printers. To set up your hardware, follow along with step-by-step instructions by clicking on the relevant links below.

Operating system and browser compatibility

Having an up-to-date operating system and browser versions installed on your devices can improve compatibility and functionality.

  Operating systems Browser
Windows Windows 7 or higher

Latest version of Chrome

Latest version of Edge 

Latest version of Firefox

Mac

Mac OSX Mojave

Catalina

Big Sur

Monterey 

Ventura

Latest version of Chrome

Latest version of Safari

Latest version of Edge 

Latest version of Firefox

iPad iOS 15.5 or higher  Latest version 

Managing Retail POS iOS apps

Maintaining up-to-date Retail POS, Display, and Scanner apps on your iOS devices is crucial for accessing the latest features, ensuring smooth compatibility, and enhancing performance. Our comprehensive guide on managing Retail POS iOS apps provides instructions for identifying your app versions and updating them, which is essential for effective troubleshooting and optimal functionality.

Receipt printers

Receipt printers for Windows and Mac need the latest drivers to run. 

To download and install drivers, choose your device and follow the instructions to download the printer driver in the related setup guide.

Star 

Epson

Label printers

Dymo

Zebra

Retail POS does not support serial/parallel adapted to USB printers.

Barcode scanners 

Honeywell

Socket Mobile and Motorola

Zebra

Cash drawers

Retail POS also supports any cash drawer that is able to connect to a compatible receipt printer via an RJ12 or a CD-101A cable. 

Star

APG

Payment terminals and card readers

Model Specifications Setup guides

WisePOS E

(available in the US, Canada, United Kingdom, and Australia)

WisePOS-E.jpg

  • EMV-enabled terminal
  • Wi-Fi or LAN connection
Setting up the WisePOS E terminal with Lightspeed Payments

WisePad 3

(available in Canada, United Kingdom, and Australia)  

WisePAD.jpg

 

  • Wi-Fi connection

Setting up the WisePad 3 terminal with Lightspeed Payments

 

 

Chipper 2XBT

(only available to US retailers)

StripeM2Reader.jpg

  • EMV-enabled terminal
  • Wi-Fi  connection

Setting up the Chipper 2XBT with Lightspeed Payments 

If you need additional assistance, our Support team is here to help. Before getting in touch, prepare your business information, a summary of the issue, and access to the hardware so we can help you get set up more quickly.

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