What's new in Lightspeed Retail POS (X-Series)
Retail POS
New
Update Min/max replenishment using a spreadsheet
You can now set or update Min/max quantity replenishment levels in bulk using a spreadsheet to help streamline stock management.
The product export file and import template have been updated with:
-
min_quantityandmax_quantitycolumns -
restock_levelcolumn renamed toreorder_quantity
You won’t need to specify which replenishment method you’ll be using, as Retail POS will automatically determine this based on the columns you fill in (reorder_point/reorder_quantity, or min_quantity/max_quantity) .
New
Fulfill orders from a different location
After enabling cross-location fulfillment in Retail POS, if a product is out of stock at one of your locations, you can now complete the sale and fulfill the order from another location where the item is in stock.
New
New History tab for Fulfillment orders
The new History tab on the Fulfillments page lists all changes made to the fulfillment order in chronological order, including when items were picked, packed, shipped, voided, or restored.
Update
Capture check numbers at the register
You can now set up a Check payment method as a non-integrated payment type and leverage the Ask for a reference number setting to record check numbers when a check is used to pay for a sale, instead of recording it in the sales notes.
The reference number will be recorded in the sale details (under the payment method) on the Sales history page. To view sales with reference numbers, navigate to Sales history > More filters > select the payment type (for example, Check) > Search.
Update
Enter cash total only when closing the register
To streamline register closures, you can now choose to enter the cash total only, or count cash by denomination.
Available on Retail POS for web and iPad.
Update
Create services at the register or on the Services page
Businesses that provide services like repairs, cleaning, or maintenance can now attach services to sales at the register or create services directly on the Services page without processing a sale.
New
Add QR codes to in-store receipts
Help customers find your website and social media by generating a scannable QR code and adding it to your in-store receipts.
Update
Save new purchase orders as sent or dispatched
After creating a new purchase order and filling out the order details, you can now immediately save the PO as Open, Sent, or Dispatched.
New
Approve or decline stock transfer requests in Retail POS
After a stock transfer request has been sent, the outlet receiving the request can now approve or decline it directly in Retail POS. Once the request has been approved, Retail POS will automatically create an open transfer, no manual re-entry required.
New
Average cost displayed for out-of-stock inventory
The Avg. cost column in the Inventory report now shows a product's last recorded average cost even when its Available to sell quantity is zero, instead of leaving the column empty.
New
New Inventory settings page
Customize purchase orders and replenishment settings, filter out on-order products from your recommendations, and configure default replenishment settings on the new Inventory settings page.
Update
View inventory movement details link
Completed inventory counts now include a direct link to inventory movements for the counted products, making it easier to review relevant information and audit for discrepancies directly from the count.
Update
Export a CSV of serialized items
You can now export a list of serialized products from the Serial numbers page. The CSV export file includes serial numbers, product names, SKUs, associated outlets, and sale dates.
Update
Updates to returns on unfulfilled items
Processing a return for unfulfilled items now:
- Makes the returned items unavailable for fulfillment.
- Removes returned items from purchase order recommendations.
- Makes reserved inventory available to sell.
- Closes the original sale automatically if there are no items left to fulfill.
Voiding a return containing an unfulfilled item now:
- Re-opens the original sale and makes it available for fulfillment.
- Recreates the fulfillment order with the unfulfilled items from the voided return.
- Reverses the inventory movement for all items in the return.
Update
Resume parked returns
To help prevent an item from being returned more than once, Retail POS will park a return that was started but not completed. When Return item is clicked again, the user will be prompted to resume the existing parked return or discard and start a new return.
Update
Add more customer contact details
You can now add more contact details to your customer profiles, including additional phone numbers, email addresses, messaging accounts, social media profiles, websites, and other links.
New
Beta
Lightspeed AI for reporting is now in open beta
Lightspeed AI is a reporting data analysis tool that helps translate your complex data into actionable opportunities. With Lightspeed AI, you can:
- Gain insights into brand and product performance.
- View inventory data for specific products or groups of products.
- Identify seasonal trends.
- Understand staff performance.
- Compare sales data from different periods.
- Analyze customer purchasing trends.
The use of this forecasting tool is at the user’s own risk. Lightspeed cannot guarantee the accuracy and reliability of the insights generated. Actual results may differ. The tool is provided for informational purposes only and should not be considered as financial, investment, or legal advice. Users are encouraged to exercise caution before making business decisions based on the tool’s output.
Lightspeed Payments
Update
Manage payment requests and view statuses
On the Payment requests page, you can quickly get an overview of your requested payments and their statuses, filter, sort, and search for payment requests based on date, customer, or status, resend or cancel requests, and manage notification settings.
eCom (E-Series)
Update
More ways to display products in your online store
In the site editor (Page: Product > Product details), you can now:
- Display product page information in a compact view by collapsing blocks such as product description, estimated delivery time, reviews, and wholesale prices.
- Change the order of additional product information that appears on the Product details page.
You can also now add the Products section to any page of your eCom site and specify what products to show to your site visitors (Page: Homepage > Featured Products > Products to show dropdown).
New
New Instant Site theme: Forme
Forme is a new Instant Site theme designed specifically for apparel stores, featuring wider sections, a focus on imagery, and a product grid with narrow spacing and vertical product photos to better showcase clothing and accessories.
Update
US
Enable the CBE Waste Recycling Fee
The California Covered Battery-Embedded (CBE) Waste Recycling Fee requires merchants to charge a specific fee to customers based in California when selling certain products with embedded batteries. If you have shipping to the US configured in your settings, you can enable the CBE fee in your eCom (E-Series) admin.
You are responsible for ensuring that you understand and follow applicable regulations and are responsible for any non-compliance.
Retail POS app
Update
Retail POS (X) version 6.21.0 has been released
Technical improvements
- Printing a receipt while the printer is off will no longer disrupt user-switching on Retail POS.
- The Retail (X) app will no longer enter a logged-out state if the reauthentication flow is triggered while switching users.
What's new in the Help Center
Update
Verifying your account details with Lightspeed Payments
You may occasionally receive a request to verify that the information we have on file is still up to date. Account verifications are due 30 days from time of notification. Failure to complete the review may result in delayed payouts.
Update
Setting up gift cards
Allow customers to purchase gift cards that can be redeemed at your store.
Update
Customer-specific pricing in Retail POS
Offer different product pricing to different customer groups and locations.