You can edit the online page checkout in Lightspeed eCom to request additional information from customers, ask their permission to send marketing emails, agree with your store’s Terms and Conditions, remind about special offers in your store, and so on.

Requesting extra details from customers at online checkout

You can collect additional information from customers at checkout. For example, you can ask for a tax ID, allow delivery notes, ask how they heard about your store, and so on.

Custom checkout fields covers all the cases you may need. You can add as many fields as needed and place them at different steps of the checkout. For example, you can offer a gift wrapping option at the first step and collect order comments before the payment stage.

Adding the “I Agree with Terms & Conditions” checkbox at checkout 

You can ask your customers to agree with your store’s Terms and Conditions before they can proceed with checkout.

To add the terms consent checkbox at checkout:

1. From your POS, go to Online and click Go to eCom.
2. In the eCom admin, go to Settings → Legal and scroll down to the Customers’ consent section.
3. Turn on the Require consent to terms and conditions at checkout toggle.

Now shoppers have to agree with the terms to be able to proceed with checkout.

To see how to add a privacy policy, terms & conditions, and other legal pages to your online store, refer to the Legal pages article.

Asking for consent to receive marketing emails at checkout

You can ask customers for permission to receive marketing emails:

To add a checkbox that asks customers to agree with being on your marketing mailing list:

1. From your POS, go to Online.
2. Navigate to Settings and in the General tab, switch to the Cart & Checkout tab.
3. Scroll to the Newsletters section and turn on the Request customers' approval for your marketing emails at checkout toggle.

Collecting customers phone numbers at checkout

To make a purchase in your online store, customers enter their email address at checkout. When you need to collect customer phone numbers as well, you can add the mandatory field at checkout: 

To make the phone field required at checkout:

1. From your POS, go to Online.
2. Navigate to Settings and in the General tab, switch to the Cart & Checkout tab.
3. In the Checkout settings section, enable the Require phone number at checkout.
4. Click Save.

That’s it. Now customers will be able to proceed with their order only after they specify their phone number. Phone numbers are stored in the customers profiles along with other data. 

Collecting customers phones doesn't affect Google Pay and PayPal Express Checkout. To collect phone numbers of your customers for these payment options, use custom fields.

Removing the zip code field from checkout

When you ask customers for their delivery address, they need to provide their zip code. You can remove the postal or zip code field from the address form if you do not need it.

To remove the zip code field from your store checkout:

1. From your POS, go to Online.
2. Navigate to Settings and in the General tab, switch to the Cart & Checkout tab.
3. Disable the Ask for a ZIP/postal code option.