Your Lightspeed eCom store includes a shopping cart that displays a list of products that customers added for purchasing and the order total. Before proceeding to checkout, shoppers can adjust the item’s quantity, apply discounts or redeem a gift certificate.
The shopping cart is constantly shown on the left-hand side of the cart and checkout page during the checkout process. This way, buyers can see the price change if they choose a different shipping method or add a gift wrap at extra cost.
How the shopping cart in eCom works
Your online store visitors can add products to their cart by clicking the Buy Now button on your storefront page or the Add to Bag button on a product details page. After adding items to the cart, shoppers can click either the bag icon on the site, the Go to Checkout button on the product page, or the Shopping Bag link at the bottom of any store page to access the cart:
Products added to the shopping bag remain in the cart as long as buyers use the same device and browser. Shoppers with a customer account will see products in the cart until they are logged out from their account.
The cart content of shoppers is checked against your product inventory in real time to help you prevent overselling. Sold out items can never be added unless you've allowed pre-orders for them.
Viewing the shopping cart in eCom
Here’s how the shopping cart looks for your customers:
Items. For each unique product shoppers see its quantity, product option or input field if any, and price.
Order subtotal. A final cost of all items in the cart excluding taxes and shipping.
Discounts on cart total. Shown only if you set up promotions on order subtotal or customer groups. Discounts for customer groups are displayed for logged-in members of a group.
Estimated shipping costs and tax rates. Appears after a customer enters their address or the store recognizes their location. When you have several shipping methods, they appear on the Shipping and Pickup page in your eCom admin. The first method in the list is shown as a default one in the shopping cart. When a shopper changes a shipping method during checkout, the shipping costs and order total are changed accordingly.
Handling fee. Shown only if you set up a handling fee.
Link for a promo code or gift card fields. Shown only if you have discount coupons for online store or gift certificates enabled in your store. After clicking the Redeem your code link, customers can enter a discount or gift certificate code.
Order total. A sum of order subtotal, shipping costs, tax rates, discounts, and handling fee.
Adding more products to the shopping cart
There are two ways shoppers can change the number of products for purchasing: with the quantity field on the product page and with the Qty dropdown menu in the shopping cart.
While in the shopping cart, buyers can click the Qty dropdown to add more items:
Another way for customers to increase the number of items in the cart is to click the Continue shopping link. Customers will be redirected to your store where they can add more items to their cart:
Removing products from the shopping cart
Customers can delete products from the cart if they change their mind or they want to buy a product with another option, e.g., color, material, size. Currently, changing a product option or field input is not possible from the shopping cart so to choose a product with a different option, a buyer should first delete an item from the cart and then add a new one.
The empty cart displays the Continue shopping link that takes customers back to the store.
To delete a product, a buyer needs to click the cross sign (Х) near the product:
One-page checkout experience for your online customers
After adding products to the cart, shoppers proceed to a secure one-page checkout where they enter their email and name, shipping and payment info, and can leave order comments before placing orders. All sensitive information is sent via HTTPS secure protocol so your customers data is safe with eCom. You can customize your checkout to choose what data is required for entering.
The checkout page in eCom consists of three steps:
Entering email address. Customers receive order notifications at the specified email. eCom automatically creates a customer account for every new email. Entering email at the first step also ensures that you have the contact details of those shoppers who may drop out at this point. eCom uses customer emails to send abandoned cart emails to remind about an unfinished purchase.
Choosing from delivery options. Shoppers can choose from delivery options you set up in your store. Your store shows only those delivery methods that can be used for an order based on total order weight, dimensions, customer location, etc.
Choosing from payment options. Shoppers can choose any payment method that you’ve set up in your store. You can limit particular payment methods to specific delivery options. For example, offer cash-on-delivery for local delivery only. On the last step, customers can enter any additional info you add with custom checkout fields.
You can add the Billing Address section to the Payment options step at checkout. To add the Billing Address section, go to Online → Settings → General, switch to the Cart and Checkout tab and turn on the Ask for a billing address during checkout toggle.
After placing the order, customers will get the Order Confirmation email with all the order details to their email. You can attach a printable version of the order invoice to the Order Confirmation emails. As you process the order, customers will get notifications about the order status.