Customers who purchase online in your eCom store can add items from your online shop to their favorites, aka wishlist, making it easy for them to bookmark products or keep a wishlist for future purchases. It encourages customers to visit your store more often and reminds them to buy the products they like.
Enabling and disabling Favorites in your store
You can control if it's possible for your online customers to add products to Favorite. By default, your online store does not allow creating wishlists.
To enable adding products to Favorites:
- From your POS, go to Online → Settings → General → Cart & Checkout.
- Scroll down to Favorites and turn the toggle on.
- Save changes.
Adding products to Favorites
Online shoppers can add products to Favorites by clicking the heart button on an individual product page. Products cannot be added to Favorites from the product list (store front page and categories).
Once clicked, customers have an option to open the Favorite list, which shows all the items they've added.
Viewing items in Favorites
Customers who have a customer account can view their Favorites list either from their account by clicking on View favorites, or by clicking Favorites at the bottom of the storefront:
All of the products marked as a favorite will be shown on the page:
If you're using Lightspeed eCom site, you can make Favorites accessible from the site header. For this, go to Online → Webstore and click Edit site. Click the Header section in the list on the left, then open the Design tab, Menu & Icons and turn on the Favorites toggle.
Favorites never expire. A product will stay included in a list as long as that product is visible in the store even when out of stock. Customers can access the list from any device in their customer account: mobile, tablet, or desktop. Your customers can mark some items while browsing on their mobiles and complete the purchase from the desktop at home.