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Changes to the Lightspeed eCom mobile app login

If you’re using the Lightspeed eCom (E-Series) mobile app to manage your eCom webstore and site, there are changes to your app login process that come into effect in the app version 9.14 (Android) and 12.2 (iOS).

The changes only affect the Lightspeed eCom mobile app login method. All your store settings and app data remain intact. 

Changes to the Lightspeed eCom app for Ecwid merchants

This section is for online-based merchants who use Lightspeed eCom (Ecwid) for an online store (without the Retail POS) and access it via the https://my.ecwid.com URL. 

Here’s what you need to know:

  • Logging in to the Lightspeed eCom app is no longer supported for your type of account. To continue managing your online store and site on mobile, install the Ecwid Ecommerce mobile app for iOS or Android.

  • There are no changes to your login credentials. You can log in to the Ecwid Ecommerce mobile app:
    – using your Ecwid login and password;
    – by scanning a QR code on the Mobile page in your Ecwid admin;
    – using Apple or Google.

    Learn how to reset your Ecwid password if you forgot it.

Changes to the Lightspeed eCom app for Retail POS merchants

This section is for retailers who use Retail POS (X-Series) for in-store sales and have connected Lightspeed eCom (E-Series). 

Here’s what you need to know:

  • You can now log in to your Lightspeed eCom mobile app with the same username and password you use to log in to your Retail POS (X-Series).
    This change aims to make logging in faster and even more secure, and to ensure a unified experience across all Lightspeed products: Retail POS, the Lightspeed eCom mobile app, Lightseed Scanner, and Lightspeed Reporter. In the future, it will also allow the Lightspeed eCom app to offer more options for managing your business on the go.

  • The only way to log in to your Lightspeed eCom mobile app is now with your Retail POS credentials. Logging in to the app via a QR code scanned in your Lightspeed eCom admin or with any other previously saved credentials is no longer supported.

    Learn how to reset your Retail POS password if you forgot it.

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