After you connected your Lightspeed eCom to Facebook, you need to verify your website domain. That is one of Facebook's requirements to ensure that only verified owners can edit the way their content appears on Facebook.
You need to verify domain for selling with Facebook Shop, tagging products on Instagram, or running ads on Facebook and Instagram.
The verification methods vary depending on what website builder you use, eCom Instant Site or a third-party platform.
Verifying domain on eCom site to sell on Facebook
When you use the built-in eCom site builder, also referred to as Instant Site, you need to verify it to post links to your store on Facebook and Instagram. For example, to post a link to your store on your Instagram profile, or in ads.
Depending on your domain—either the default domain ending in "company.site" or your own custom domain like "mystore.com"—follow the matching set of instructions.
Verifying domain for the default eCom domain
A default eCom site URL is a domain that is assigned to your site once you enable eCom. That domain ends with "company.site". You can change that domain or replace it with your own custom domain.
To verify the ownership, add a meta tag to your site:
- Get the meta tag from Facebook:
- In Facebook Business Suite, go to Settings → Brand safety → Domains.
- Click Add, then + Create a new domain.
- Enter your domain without "https://". For example, "site.com".
- Click on the Meta Tag Verification tab and copy your meta tag code.
- Add the meta tag to your Instant Site:
- From your POS admin, go to Online → Webstore.
- Scroll down to the SEO settings and in the Header meta tags and site verification block, click Add code.
- Paste your meta tag code.
- Save the changes.
- Return to the Facebook Business Suite and click the Verify button in the Meta Tag Verification tab.
It may take up to 72 hours for Facebook to find the meta-tag code. If the domain status is still Not Verified, you'll need to click Verify again or confirm the meta-tag is listed in the scrape results in the Sharing Debugger Tool.
Verifying domain for the custom eCom domain
If you use eCom site with your own custom domain, such as "mysite.com" or "shopflowers.org", you have two options to verify the ownership either by adding a meta tag (see above) or using the DNS Verification option:
- Get the TXT record from Facebook:
- In Facebook Business Suite, go to Settings → Brand safety → Domains.
- Click Add, then + Create a new domain.
- Click on the DNS Verification tab and copy your txt record.
- Add the TXT record to your domain:
- Log into the account with your domain provider to access your domain settings.
- Add the TXT entry to your DNS records.
- Add @ to the Host field, if it is required by your domain registrar.
- Wait till these changes propagate (usually it takes a few minutes, but in some cases may last longer, up to 72 hours), then click the Verify button in the DNS Verification tab.
The exact steps on adding a TXT record to a domain vary with different domain providers. If you are not sure how to add this record to your domain, please contact your domain provider to get the detailed instructions.
Verifying domain on any other sitebuilder to sell on Facebook
If you used another website builder to create your website, to verify your website ownership with Facebook:
- In Facebook Business Suite, go to Settings → Brand safety → Domain.
- Click Add, then + Create a new domain.
- Select one of the verification options:
- DNS Verification — you can use this verification option if you use a custom domain with your website and can edit its DNS records.
- Meta Tags — choose this verification option if you have access to the source code of your website.
-
HTML File Upload — choose this verification option if your sitebuilder allows you to upload files to the root directory of your website.
If you are not sure how you can verify the ownership of your domain, please consult with the provider/developer of your site platform about what verification option you can use with them.