A handling fee is an additional charge explicitly added at checkout on top of the product price, taxes, and shipping costs. 

When you sell online with Lightspeed eCom, you can charge a handling fee to cover the cost of any additional expenses related to the order fulfilment, e.g. shipping materials, gift wrap, parcel insurance, rush delivery, etc. 

The handling fee rate will be applied at checkout to all orders that require shipping or pickup.

To add a handling fee:

1. From your POS, go to Online tab.
2. Click Settings, and then select Shipping & Pickup.
3. Scroll down to the Settings block and click Set Up Handling Fee.
4. Fill out the Title, Amount and Description fields.
5. Click Submit.

That's it. Now customers will see the handling fee amount at checkout and will need to pay it along with the order total.

The handling fee will be cleared and won’t show up at checkout in the following cases:

1. All items in cart have free delivery. The shipping step will be skipped at checkout, when the free delivery is enabled for all the goods in the cart.
2. All items in cart are e-goods. E-goods or digital products do not require physical delivery and the shipping step will be skipped at checkout. You can mark a product as digital, if go to your eCom admin, navigate to Catalog → Products and uncheck the option Requires shipping or pickup under the General tab.