When you enable Lightspeed eCom (E-Series) for your Retail business, you can get help with the site and online store setup by giving your team limited access to the eCom admin. Each staff member—such as a designer, developer, or fulfillment specialist—gets their own login and role-based permissions to process orders, run marketing campaigns, and handle tasks based on their role.
Available staff permissions
Permissions determine specific store admin sections and features a staff member can access. You as an eCom owner can grant one or multiple permissions based on the role of a particular staff in the store management team. For example, if you hire a person to fulfil online orders, you can limit their access to the Sales section.
The following staff access permissions are available in eCom:
| Permission | Access scope |
| Sales | Allows staff to access the My Sales section of eCom admin. They can manage orders, abandoned carts, and customer list. |
| Catalog | Allows staff to access the Catalog section of eCom admin. They can add and edit products, set prices, track inventory, update stock levels, and manage categories and gift cards. |
| Marketing | Allows staff to access the Marketing section of eCom admin. They can manage advertising campaigns, create discount coupons, set up promos, newsletters, and automated emails. |
| Reports and analytics | Allows staff to access the Reports section of eCom admin as well as reports and sales stats on the Dashboard. They can manage store analytics tools and view reports and sales stats. |
| Website | Allows staff to access the Website and Overview (only the Sell on your website and Sell on Instant Site blocks) sections of eCom admin. They can edit your site's appearance and content and change the website address. Additionally, they can add the store to other sites. |
| Sales channels | Allows staff to access the Overview section of eCom admin (except for the Sell on your website and Sell on Instant Site blocks). They can manage sales on social media and marketplaces. |
| Store settings, shipping, and payment methods | Allows staff to access the Settings, Design, Payment, and Shipping&Pickup sections of eCom admin. Staff can also access REST API tokens and the secret Manage your apps page in the eCom admin used to develop customization apps. With this permission, staff can change the online store’s general, legal, tax, checkout, and other settings; adjust storefront design, manage admin and customer notifications, tracking tools, customer groups, product filters, and payment and shipping methods. |
Staff members can also see and install apps from Ecwid’s App Market that match their permissions. The store owner will get a dedicated email if a staff member installs the app.
Compared to a staff member with a full set of available permissions, only the store owner can:
- View, add, and remove staff members and grant permissions.
- See billing information and upgrade or downgrade store’s subscription.
Adding staff members to your eCom admin
The eCom store owner can invite staff members to manage your online store and grant specific access permissions. Each staff member will then need to create a personal account to log into the eCom admin panel to view and make edits in it according to their role.
The eCom store owner (or store admin) is a person whose name and email are displayed on the My Profile page in eCom admin.
To add a new staff member:
- From your Retail POS, navigate to Online → Go to eCom.
- From your eCom admin, go to My Profile → Staff Accounts.
- Click Add Staff Member.
- On the opened page, enter the email address of the staff member.
- Tick the permissions you intend to give to the staff member. You can edit permissions later, as well as remove the staff account.
- Click Send Invite.
That’s it.
Now this staff member will get an email invitation to join your store. They will be displayed in the Pending staff members block on the Staff Accounts page in your eCom admin. To finalize becoming your store management team member, staff must accept the invitation and complete the setup of their login.
Logging into an eCom admin as a staff member
To be able to manage an eCom store, a staff must accept the invitation to become a store team member and complete the setup of their login.
Here’s what they need to do:
- Open their mailbox and find the email with the following subject: “You have been invited to manage [store name]".
- Click the Join Store button in the email to accept the invitation. They will be redirected to a special login page.
- On the login page, staff members will have to create a new profile to access the store.
Upon signing in to their account, the staff member will access the eCom admin and can help set up and manage the store according to their permissions. For example, a marketing expert hired to run promotions will be able to view and change settings in the Marketing section.
After a staff member accepts the invitation to manage the store and follows the special link to sign in to their account for the first time, they can then use eCom the login page link https://my.business.shop to access the store.
For store owners, staff members who accepted the invitation to manage the store will be listed in the Current staff members section on the Staff Accounts page.
Staff members can edit their own profile details, such as update password or their login email. If they change their email, the store owner will get a notification.
Editing staff permissions for eCom admin
The store owner can edit permissions for any staff member at any time. This includes granting additional permissions and revoking the ones a staff member already has. After permissions are updated, the staff member will get an email notifying them about their new access scope.
To edit staff permissions:
- From your Retail POS, navigate to Online → Go to eCom.
- From your eCom admin, go to My Profile → Staff Accounts.
- Locate the staff member on the page.
- Click Edit Member.
- On the opened page, select the permissions you want to give and clear the permissions you want to revoke.
- Click Save.
That’s it. The permissions are now updated.
Removing staff members from your eCom admin
The store owner can remove any staff member from the eCom admin. After the staff is deleted, they can no longer log in to the store admin. Members who have already accepted the invitation to join the store management team will also receive an email about being removed.
To remove a staff account:
- From your Retail POS, navigate to Online → Go to eCom.
- In your eCom admin, go to My Profile → Staff Accounts.
- Locate the staff member on the page.
- Сlick Edit Member.
- On the opened page, click Remove staff member.
- Confirm that you want to delete this staff account.
That’s it. The staff member will no longer have access to your store.
In case you ever want to work with this staff member again, you will need to re-invite them to manage your store.