The void sale feature is best used when you don't need to refund any payments attached to the sale. This includes On account or layaway sales without any payments. It can also be used to correct sales errors, such as voiding a sale and creating a new one to add more items, creating a service, or applying a discount to a completed sale. Only users with certain roles and permissions are able to complete voids.

Voiding a sale does not automatically refund any payments attached to the sale to the customer. If you need to process a refund, refer to the instructions in our article regarding exchanging or refunding a sale.

Understanding voiding sales

Voiding a sale can have different outcomes depending on the type of sale you are voiding, and it will impact your inventory and reporting. Some considerations for voided sales:

• All products attached to a voided sale are returned to your inventory.
• Any revenue from the sale is removed from the Sales Report.
• Payment from the sale is removed from the Payment Report.
• The sale is removed from past register closures.
• Loyalty earned from a sale is removed when the sale is voided. Loyalty that was used as a payment type on a sale will be returned to the customer when a sale is voided.
• The sale remains as a record in your Sales History. Sales cannot be permanently deleted.

The type of sale to be voided will also affect the outcome of the void:

• Closed sale: All products attached to the sale are returned to your inventory. All payments made towards the sale are canceled but not returned to the customer. You can instead choose to refund a payment on a sale.
• Parked sale: The parked sale is canceled. There is no payment or inventory to return. A record of the sale will remain in your Sales History.
• Layaway/On account sale: All payments made towards the sale are canceled but not returned to the customer. Any payments that were made against the sale must be refunded manually. Inventory is returned into Retail POS.
• Return: The return is canceled and all refunds issued against the sale are canceled, including store credit. The returned inventory is removed from stock.
• Parked returns: The parked return will be canceled. There is no payment or inventory to return. A record of the sale will remain in your Sales History.
• Gift cards: Voiding sales of gift cards will remove the gift card balance. Voiding sales where a gift card has been used as a payment method will re-credit the amount to the gift card.

Voiding a sale

Voiding a sale cannot be undone.

1. Navigate to Sell > Sales history.
2. Locate the sale you want to void and click the arrow to expand the details.

3. Click Void.

   

4. A dialogue box will open asking to confirm that you wish to void the sale. Click Void sale. This will refresh your Sales History, and the sale's status will appear as Voided.

   Any payment attached to the sale will be removed from your reports but will not be refunded automatically to your customer.

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