Offer customizable discounts and incentivize customers to increase spending with promotions in Retail POS. This feature allows you to create and manage promotions in Retail POS and sync them to your Lightspeed eCom store.
Only Manager and Admin roles have permissions to add and edit promotions.
Enabling or disabling promotions syncing
Promotions syncing from Retail POS to eCom is enabled by default. You can disable promotions syncing if required.
Almost all promos are synced with the exception of discounts on certain cart totals, adding extra loyalty as reward, and applying promo codes. For promo codes, you can use eCom discount coupons.
To enable or disable promo sync:
- In Retail POS, navigate to Setup > Apps.
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Under My Apps, click the pencil icon beside Lightspeed eCom.
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In the Sync promotions section, choose Sync online promotions or Don't sync online promotions.
- Click Save changes.
Managing the promotions sync
After you’ve created an online promotion in Retail POS, it will be visible in your eCom Admin by navigating to Marketing > Promotions.
Online promotions created in Retail POS must be managed in Retail POS and cannot be edited or deleted in your eCom Admin. The promotions sync is one-way, meaning promotions created in eCom cannot be synced to Retail POS.
What's next?
Multi-outlet inventory with the eCom (E-Series) integration
Combine inventories from multiple stores to fulfill online orders.
Adding and deleting products linked to eCom (E-Series)
After activating products to sell online, add new products to your online store.