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How to remove store credit issued in a return


Remove store credit that has been issued as part of a return by voiding and recreating the return.


  • Retail POS for Mac or PC


You will then need to recreate the return and process it under a different payment type.

  1. Navigate to Sales History
  2. Locate the return sale and click to expand 
  3. Click Void
  4. Click Void Sale
  5. Navigate Sell -> Sell and recreate the return

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