Hi. How can we help?

How to change the user assigned to a sale


Change the user assigned to a sale if processed under an incorrect user. 

Void the original sale then recreate it under the correct user.


  • Retail POS on PC or Mac


Voiding the original sale:

  1. Navigate to Sell -> Sales History
  2. Locate the sale to be voided and click to expand
  3. Click Void
  4. Click Void Sale

Recreating the sale under the correct user:

  1. Sign into the correct user account
  2. Replicate the sale in the sell-screen
  3. If you originally took cash, click Pay then Cash (you can skip steps 4 to 8)
    If you took a different payment type, Park the sale
  4. Click Sales history
  5. Search/Click the sale
  6. Click Apply payment/refund
  7. Click the correct payment type
  8. Type the correct payment amount


Additional Information

  • A recreated sale will be recorded under the current register closure. This is the case even when they are backdated
  • If you backdate the manually applied payment, it will show the correct date in your Reporting

Was this article helpful?