The Retail POS Service Agreement describes the role of the Customer and the Account Owner. It is important to remember that the Customer and the Account Owner are not always the same person, sometimes the Customer is the name of your shop or business, whereas the Account Owner will always be a person. For security reasons, where the Customer is the name of your shop or business rather than you, Lightspeed will only take instructions from the Account Owner.
- As the owner of your shop or business, it is important to ensure that you are the Account Owner (Primary Admin) of your Retail POS Account. The primary point of contact will be the person nominated as the Account Owner. The Account Owner will be considered as authorized by you to make changes, give instructions and receive notices on your behalf.
- Lightspeed may only act on instructions from an authorized person (like the Account Owner). For security reasons, Lightspeed will never act on unauthorized instructions.
- The Account Owner can update the store's billing information and payment details, or transfer the Retail POS account to someone else.
Understanding the Account Owner Admin user
Every Retail POS account has one Account Owner, or Primary Admin. Retail POS is set up so that the person appointed as the Account Owner has authority to give instructions in relation to the Retail POS Account and also has full account administration rights. The Account Owner may then grant limited administrative rights to other users of the Retail POS account (Admins).
If you're an Account Owner, here are some examples of things you can manage on your Retail POS Account:
- Update billing contact details
- Edit or transfer the Account Owner role to another person
- Change subscription payment details
- Change Retail POS plans
- Transfer the Retail POS account to someone else
- Cancel the Retail POS account
- Cancel the trial Retail POS account
- Cancel the Retail POS account and
- Export data
Transferring the Account Owner role to another user
It's important that you, as the owner of your shop or business, are the Account Owner at all times. If someone else has helped you set up your Retail POS account, make sure that they transfer the role of Account Owner to you as soon as possible after setup.
Alternatively, if you have access to the recorded Account Owner email address, contact Retail Support requesting that the Account Owner be transferred to you or follow the Retail POS password reset process. If you don’t have access to the email address but your business owns the domain for the email address, see if your administrator can reinstate the email address.
Transferring your Retail POS Account to another user
If you are the Account Owner of your Retail POS account, you can transfer your Retail POS account to someone else by following the account transfer steps. You’ll need to do this if you're selling up or if someone else is taking over your shop or business for any reason.
If the Account Owner has passed away
In the case where an Account Owner has passed away, and you or someone else needs access to the Retail POS account, get in touch with the Retail Support team.