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Processing an inventory adjustment

Inventory adjustments are used when you need to reduce inventory without making a sale. This may happen due to:

  • Damage: Inventory that's damaged and can't be sold.
  • Expiry: Inventory that's out of date or must be discarded.
  • Internal use: Inventory used or consumed in the course of doing business that will not be sold to customers.
  • Theft: Inventory that's been lost or stolen.
  • Donation: Inventory that's been donated.

Inventory adjustments should only be used to reduce inventory for a specified reason that prevents the product from being sold. To increase your inventory level for any other reason, you need to complete a purchase order to correctly record the supply price associated with the items you're adding.

Processing an inventory adjustment

  1. Navigate to Catalog > Products.
  2. Identify the product you want to adjust, using the filters if needed.


  3. Click on the product row to expand.
  4. Click Adjust Inventory.


  5. Select the outlet you will be adjusting inventory for from the Outlet dropdown menu.
  6. Click Next.


  7. Select a reason for the adjust from then Adjustment Reason dropdown.


  8. Enter the amount the inventory is being reduced by into the Adjustment Quantity section. The Inventory column will display the inventory quantity and the adjusted inventory quantity.
  9. Click Adjust Inventory.


  10. Your inventory level will now be updated. To view the changes have just made, click View inventory movements for the product you adjusted.


Accounting and inventory adjustments

Inventory adjustments are not automatically passed to Accounting integrations and don't appear on reports as separate line items, so you should ensure you make a record of these figures in your accounting system.

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