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What is a voided return?

Question

What does it mean when a sale's status is Voided Return in the sales history?

Setup

  • Retail POS for Mac or PC
  • Retail POS on iPad

Answer

Voided returns are created when a return is started at the sell screen and then a user selects Discard OR when a user goes into the Sales History and Voids a return. 

Additional Information

  • Voided returns do not return any inventory to your store as a standard return would. 
  • Once a return has been voided, you cannot void the original sale.
  • If you did not intend on voiding the return, you can recreate the return.

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