Receipt printers are not currently supported in Lightspeed Hub for Retail POS (X-Series). Currently, only Zebra label printers are supported.

This article covers:

• Setting up an Epson TM-m30III (recommended) or Epson TM-m10 receipt printer with a Bluetooth connection.
• Setting up a Star TSP100III, 650II BTI, SM-S230i, or mPOP receipt printer with a Bluetooth connection.

Bluetooth-connected printers can only be connected to one POS device at a time.

The Bluetooth connection type connects Bluetooth-enabled receipt printers to your iPad or Windows computer wirelessly. Some receipt printers can also be set up using a USB cable, LAN cable, or WLAN connection.

What you’ll need

Bluetooth-enabled receipt printer

Star printers are not compatible with setups using Windows IoT Enterprise.

Printer accessories

This article’s steps are primarily based on the Lightspeed-supported Epson TM-m30III receipt printer. Steps may differ for other compatible printers.

Setting up your Bluetooth receipt printer

1. Pop off the back and bottom panels of your printer.

   

2. Connect the power cable to the power adapter, then plug the cable head into a wall outlet.

   

3. Plug the other end of the power adapter into the port on the back of the printer.

   

4. Reattach the printer panels, starting with the bottom panel.

5. Turn on your printer. The first LED light (circle icon) will blink and then turn solid when your printer is ready.

   

Inserting a paper roll

1. Lift the cover release (located next to the printer lights).

   

2. Insert the paper roll so the paper feeds from under the roll and drapes over the top of the paper feed slot. While inserting, make sure the paper roll stays taut and doesn’t unroll.

   

3. Before closing the cover, pull the paper out past the cutter at the front of the printer. Press the cover into place to snap it shut.

   

If the exclamation mark light turns on (orange), the cover is still open. If the paper roll light turns on (orange), the paper roll is missing or may need to be adjusted.

Printing a status sheet and entering pairing mode

After setting up your receipt printer and loading a paper roll, print a status sheet and put your printer in Bluetooth pairing mode to connect it to your POS device. Keep this printout nearby to reference during the connection process.

• Printing a status sheet and entering pairing mode for Epson TM-m30III

  1. Lift the cover release (located next to the printer lights) to open the cover.

  2. Hold the feed button down until the paper roll light (orange) starts blinking.

     

     

  3. Pull the paper past the paper cutter and close the cover. A Next Action printout will print.

     

  4. Select the Bluetooth Status Sheet action by quickly pressing the feed button once, then holding for one second until it starts printing.

  5. The printer’s Bluetooth light will start flashing to confirm you’re in pairing mode.

     

     You’ll have one minute to connect it to your device, but you can repeat the above steps if you run out of time.

      

• Printing a status sheet and entering pairing mode for other printers

  Steps may vary by printer model. Refer to your printer’s manual for details.

  1. Turn the printer off.
  2. Hold the feed button down and turn the power back on at the same time.
  3. Release the feed button once the printer starts printing.

  This will print out two test receipts. The second receipt will include your printer’s Bluetooth information.

  

  For Star printers, Auto Connection and New Pairing Permission should be ON. If not, you may need to reinitialize Bluetooth settings before connecting your printer to your POS device.

Connecting your Bluetooth receipt printer

Make sure your printer is turned on and you’re following networking best practices before attempting to connect your receipt printer.

Your Bluetooth printer should be in pairing mode (flashing Bluetooth light on Epson TM-m30III printers) when trying to connect to your device.

• Connecting your Bluetooth receipt printer on Windows

  1. If needed, install the required printer drivers from the brand’s website on your Windows computer.
     • Epson drivers
     • Star drivers
  2. Navigate to Settings > Bluetooth & devices and make sure Bluetooth is toggled on.
  3. Click Printers & Scanners > Add Device.
  4. Next to the device name, click Add Device.

• Connecting your Bluetooth receipt printer on iPad

  1. On your iPad, review your connection settings:
     1. Settings > Privacy & Security > Local Network: Retail (X) is toggled on.
     2. Settings > Apps > Retail (X): Bluetooth is toggled on.
     3. Settings > Bluetooth: Bluetooth is toggled on.

  2. On the Settings > Bluetooth page, wait for the printer to appear under Other devices (Epson TM-m30III must be in pairing mode), then click it to connect.

     If your iPad requests a device PIN, consult your printer’s manual for the number.

  Adding your Bluetooth printer to Retail POS

  1. On your iPad, open the Retail (X) app and click Menu > Settings > Hardware.

  2. Under Receipt printers, click Add printer.

     

  3. In the Add a printer window, click Find a printer that’s ready to add, then click your printer name under Connected printers.

     If your printer isn’t listed:

     1. Click Follow steps to connect and add a printer > Next.
     2. Follow the instructions to perform a hardware self-test, then click Next.
     3. Select the Printer brand and Printer model from the dropdowns, then click Next.
     4. Select your connection type (Bluetooth), then click Next.

     5. Follow the on-screen instructions, then click Select printer to connect…

        You may be asked to select a Bluetooth accessory (your printer). Your printer may take a moment to appear, as other connected Bluetooth devices will also populate in the list.

  4. Under Connected printers, select the printer, then click Next.
  5. Your printer is now paired with Retail POS. You can choose to rename your printer and perform a Test print or click Finish.

Once successfully paired, the Bluetooth light on the printer will turn solid and your device will display as Connected on your computer or iPad.

Printing a test receipt

1. In Retail POS, navigate to Sell (computer) or Menu (iPad) > Sales history.
2. Click a sale row to expand it.

3. Click Print receipt.

   

4. If prompted, select the printer and receipt template.
5. Click Print.

Connecting a cash drawer (optional)

Cash drawers connect to your receipt printer and can be configured to open when you finish a cash or check sale before a receipt is printed.

For steps to connect a cash drawer, refer to Setting up your cash drawer.

What’s next?