Merchants using Lightspeed Payments with a supported payment terminal (Wisepad 3, Smart Terminal) can enable tipping directly on the terminal screen for a more streamlined checkout experience.

Tipping via the terminal is only available on the Smart Terminal (WisePOS E) and Retail POS running the most current iOS or desktop OS versions, or the Wisepad 3 and Retail POS running the most current desktop OS version.

Understanding tipping options

Lightspeed Payments allows you to select simple or dynamic tipping options when prompting your customer for a tip.

The Simple tip configuration sets a fixed dollar amount or percentage for all sales processed through the terminal.

The Dynamic tip configuration allows you to set fixed dollar amounts for sales under a custom threshold and percentages for sales over that threshold.

You can also select whether your tipping percentage is calculated After Tax or Before Tax. Some regions require tipping to be calculated on pre-tax amounts. For a full list of regulations, contact your local regulators.

Enabling tips

Tipping on the terminal can be enabled through your settings in Retail POS. Tip settings can only be configured by Account Owners or other Admin users.

To enable tipping on the terminal:

1. Navigate to Setup > Payment Types > Lightspeed Payments.
2. In the Tipping section, click Add tipping option.

   

3. Select the Outlet where you'd like to enable tipping, then click Next.

   

4. In the Set tip options popup, select Simple or Dynamic tipping.

   

5. Select % (percent) or $ (dollar) and enter the tipping options that will display to customers on the tip screen. Customers will also have the option to select Custom or No tip. If you chose Dynamic, enter the Threshold amount and tip options per threshold rule.
6. If you selected % (percent), choose whether your tipping percentage is calculated After Tax or Before Tax.

   Some regions require tipping to be calculated on pre-tax amounts. For a full list of regulations, contact your local regulators.

7. Click Add tipping option to save your changes.

   The BBPOS WisePad 3 and BBPOS Smart Terminal (WisePOS E) receive new or updated configurations when they connect to your POS application. These readers can take up to five minutes to receive new or updated configurations.

Reporting on tips

Sales History

The Sales History displays sale details at a glance. To view the tip on a specific transaction, navigate to Sell > Sales History and locate the sale you wish to review.

Once located, click the column header for a more detailed look at the sale. Tips can be viewed on the Tip line in the transaction details.

Sales reports can be used to view and calculate received tips by user, date, location, or other Report Type.

To view, navigate to Reporting > Sales Reports and select the appropriate Report Type and Measure (select Tips).

For more information on sales reports and generating custom reports, refer to Using the sales summary report.

Register closure

The amounts generated in the Register Closure report include all payments received while the register was in use. With tipping enabled, closure totals for Lightspeed Payments include the sum of all Sale and Tip amounts. For more information, refer to Using the register closure report.

What's next?