Multi-outlet inventory allows you to combine inventories from multiple Retail POS outlets and sync this to your eCom store. This is a quick and convenient way to make inventory from one or more of your Retail POS outlets available online for your customers to purchase.

Setting up multi-outlet inventory

1. In Retail POS, navigate to Setup > Apps.
2. Locate Lightspeed eCom and click the pencil icon.
3. In the Sync Inventory Levels section, select the checkbox for each Retail POS outlet you wish to sync inventory from to eCom.

   

   By default, the outlet linked to the register you have chosen for eCom orders will be included. If you do not wish inventory to sync from this outlet, you will need to change the register linked to eCom.
4. Click Save changes.

   

The inventory from these outlets will automatically combine and display on your eCom store.

Fulfilling orders with multi-outlet inventory 

When you have multiple outlets synced to eCom,  all the inventory of all your synced outlets becomes pooled for online orders. This means orders will be assigned to outlets capable of fulfilling the order in full where possible but orders may be split between multiple outlets if needed.

Fulfillments follow this priority:

• Fulfill order from a single outlet.
• Split fulfillment outlet but not line items.
• Split fulfillment outlet and line items.

For buy online, pickup in store orders, you can restrict customer pickup outlets to outlets that have all items in stock.

Fulfill order from a single outlet

Whenever possible, orders will be fulfilled from a single outlet. For example if a customer orders 2 shirts and 1 hat and outlet A has all the items in stock, the order will be fulfilled from that outlet.

Split fulfillment outlet but not line items

If an order can’t be fulfilled from a single outlet, the next option is fulfilling items from different outlets but keeping line items together. For example if a customer orders 2 shirts and 4 hats and outlet A has 2 shirts but no hats and outlet B has 4 hats but no shirts, the order fulfillment will be split between the two outlets.

Split fulfillment outlet and line items

If there isn’t enough stock at a single outlet to fulfill line items, the next option is to split line items. For example, if a customer orders 12 hats and outlet A has 10 in stock and outlet B has 2 in stock, the order fulfillment will be split between these two outlets.

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