When you enable Lightspeed eCom, you can connect eCom with more than one of your outlets, combining all the outlets' inventory to a unified "online stock" that appears in your online store.

Understanding fulfillment priority in eCom

When you have multiple outlets synced to eCom, the inventory of all your synced outlets becomes pooled for online store. This means orders will be assigned to outlets capable of fulfilling the order in full where possible but orders may be split between multiple outlets if needed.

Fulfillments follow this priority:

• Fulfill order from a single outlet.
• Split fulfillment outlet but not line items.
• Split fulfillment outlet and line items.

For orders that require pickup, you can restrict customer pickup outlets to outlets that have all items in stock.

Fulfilling order from a single outlet in eCom

Whenever possible, orders will be fulfilled from a single outlet. For example if a customer orders 2 shirts and 1 hat and outlet A has all the items in stock, the order will be fulfilled from that outlet.

Splitting fulfillment outlet without line items in eCom

If an order can’t be fulfilled from a single outlet, the next option is fulfilling items from different outlets but keeping line items together. For example if a customer orders 2 shirts and 4 hats and outlet A has 2 shirts but no hats and outlet B has 4 hats but no shirts, the order fulfillment will be split between the two outlets.

Splitting fulfillment outlet and line items in eCom

If there isn’t enough stock at a single outlet to fulfill line items, the next option is to split line items. For example, if a customer orders 12 hats and outlet A has 10 in stock and outlet B has 2 in stock, the order fulfillment will be split between these two outlets.

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