Once a sale is complete, depending on your store's settings, you may be prompted to provide your customer with a printed or emailed receipt. You may also provide your customer with a gift receipt if they're purchasing a product as a gift for someone else.

You can customize your receipt templates for maximum personalization.

Changing receipt settings

Automatically printing receipts

You can enable your register to print receipts automatically or to only print manually. This setting can only be adjusted on desktop.

To edit this setting:

1. Navigate to Setup > Outlets and registers.

   

2. Click the outlet to expand its information.

   

3. Click Edit outlet.

4. In the Registers section, click a register to expand its settings.

   

5. Choose your template from the Receipt template dropdown.

   

6. Toggle on or off Print receipt.
7. Click Save.

Emailing receipts

Trial accounts can't send receipts or stock orders by email. Any emails attempted to be sent will not be delivered.

On desktop, you can choose if you want to turn emailing receipts on or off. To edit this setting:

1. Navigate to Setup > Outlets and registers.

   

2. Click the outlet to expand its information.

   

3. Click Edit outlet.

4. In the Registers section, click a register to expand its settings.

   

5. Toggle on or off Email receipt.

   

6. Click Save.

Printing receipts after a sale

If the current register you're using is set up to automatically print receipts, once you've completed the sale, the receipt will print.

Printing on desktop

If your store doesn't have automatic receipt printing turned on, you can print a copy of the receipt before completing the sale by clicking Print on the Payment received screen.

You can also click Other on the Payment received screen to select a template for printing the receipt.

Printing on iPad

On the Payment received screen, tap Other...

Select your receipt type and template and tap Print.

Emailing receipts after a sale

If your register has the Email receipt setting enabled, you'll be prompted to enter the customer's email address at checkout. If you've added a customer with an email address in Retail POS to the sale, their email will automatically be entered.

The emailed receipt will automatically be sent to the customer upon completion of the sale unless you toggle the option off on the Payment received page.

You can use the template dropdown to choose the emailed receipt template.

Printing a receipt from Sales history

You can print a receipt for a past sale.

1. Navigate to Sell > Sales History.

   

2. Find the sale you want to print the receipt for, using the filters if necessary.

3. Click or tap on the sale to expand its information.

   

4. Select Print receipt...

   

5. Choose the template you want the receipt to print in.

   

6. In the Print Preview pop-up window, select Print.

Emailing a receipt from Sales history

You can email a receipt to a customer even if the Email receipt setting is turned off. You can also email the customer a receipt from a past sale.

1. Navigate to Sell > Sales history.

   

2. Find the sale you want to print the receipt for, using the filters if necessary.

3. Click or tap the sale to expand its information.

   

4. Select Email receipt.

   

5. Enter the customer's email.

   

6. Optionally, choose the emailed receipt template from the dropdown.

   

7. Select Email receipt.

What's next?