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How to refund a double payment


Refund a double payment by creating and using a non-inventory tracked 'refund product'.


  • Retail POS for Mac or PC


  1. Click Products
  2. Click Add Product
  3. Name your product Refund Product
  4. Scroll down
  5. Click Track inventory for this product to switch inventory tracking off
  6. Click Save
  7. Click Sell
  8. Click Start typing or scanning
  9. Type in Refund Product
  10. Click Refund Product on the list
  11. On the right-hand side, click on Refund Product
  12. Click the box under Price
  13. Enter the amount you want to refund preceded by a minus sign (-)
  14. Click Pay
  15. Click the payment type you want to use
  16. You can now refund the customer their money


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