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Can I edit the products on a closed sale?

Setup

  • Retail POS for Mac or PC
  • Retail POS on iPad

Answer

No - it is not possible to edit or modify the products on a closed sale. If this needs to be done, you will need to void the sale and recreate it with the correct products.

Voiding the original sale:

  1. Navigate to Sell -> Sales History
  2. Locate the sale to be voided and click to expand
  3. Click Void
  4. Click Void Sale

Recreating the sale to include the correct products:

  1. Replicate the sale in the Sell Screen
  2. Add the correct products
  3. If you originally took cash, click Pay then Cash (you can skip steps 4 to 8)
    If you took a different payment type, Park the sale
  4. Click Sales history
  5. Search/Click the sale
  6. Click Apply payment/refund
  7. Click the correct payment type
  8. Type the correct payment amount

 

 

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