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What causes errored sales?


  • Retail POS for Mac or PC
  • Retail POS on iPad


Errored sales can be caused by:

  • Working in offline mode for an extended period of time
  • Making changes to taxes/products/settings while a sale using those settings was on the sell screen
  • Leaving a sale on the sell screen and changing in/out of training mode 
  • Issues with the Internet - quick internet dropouts or disconnections, slow upload/download speed

Additional Information

How to send an errored sale to Retail Support on iPad

How to send Support an errored sale on Mac or PC

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