Objective
Voiding a gift card to remove the balance and allow you to use the gift card number
Setup
- Retail POS for Mac or PC
Steps
- Sign in as a user with permission to void sales
- Click Reporting
- Click Gift Card Reports
- Search for the gift card number
- Click View Sale
- On the right hand side, click Void
Additional Information
Voiding the sale where the gift card was issued will do the following:
- Remove the payment received for the gift card from reporting data
- Remove the balance from the gift card
- Free the gift card number so it can be issued again