Objective

Resolve glitches and issues within the Retail POS (X-Series) iPad app.

Setup

• Retail POS on iPad

Steps

If the troubleshooting steps above don't work, you can delete and reinstall the Retail POS (X-Series) app.

1. Update the Retail POS app
   1. In the app store, search for the Lightspeed Retail POS (X) app.
   2. If the Retail POS app says Update, tap this to update your app.
2. Update your iOS Version
   1. On your iPad's home screen, tap Settings.
   2. Tap General.
   3. Tap Software update.
   4. If there is an update available, tap Download and install.
3. Clear the iPad Cache
   1. On your iPad's home screen, tap Settings.
   2. Tap Safari.
   3. Tap Clear history and website data.
4. Fix login
   1. On the Retail POS app, tap the three lined menu button.
   2. Press and hold the Online button for 5-10 seconds until a Support window pops up in the middle of the screen.
   3. Tap Fix Login. The app will force close and then re-open the app and sign back in.

Deleting and reinstalling the Retail POS app will disconnect Retail POS from any hardware/payment processors you're using and you may need to reconfigure settings. Before deleting the app, make sure you have your Apple ID and password available to reinstall the app from the App Store.

Additional information

• Deleting and reinstalling the Retail POS app will disconnect Retail POS from any hardware/payment processors you are using.
• Before deleting the app, make sure you have an Apple ID so you will be able to download the app again.
• You can resync data on the Retail POS (X-Series) iPad app after logging in your account.