Hi. How can we help?

Why am I not receiving the reset password email?


  • Retail POS for Mac or PC
  • Retail POS on iPad


1. The incorrect Username is being entered

2. The primary admin has a username other than their email


1. Check Username details, they will be:

  • Non case-sensitive
  • Space-sensitive
  • If a Primary Admin, use your email address

2. If you are the primary admin, check your Username under Setup>Users and send the reset password email to the Username. 

Additional Information

Reset Your Retail POS Password


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