- Available on Pro, Standard, Advanced, Enterprise
- Available on Basic*, Core, Plus
Lightspeed eCom (E-Series), formerly Ecwid, integrates with Retail POS (X-Series) to help you create your own online web presence. The eCom (E-Series) Business Plan is included in Retail POS Standard and Advanced plan subscriptions, making it easy to get started selling online:
- Create a professional website in minutes and connect a custom domain
- Sync your Retail POS (X-Series) product catalog, customers, and settings
- Set up a variety of payment and shipping or pickup options
- Expand your business to sell on social media and marketplaces
- Sell subscriptions, services, and online gift cards
Understanding Retail POS + eCom (E-Series) features
Features may change over time and availability may differ by region. Talk to your Account manager to learn more about current offerings.
Key features
- 70,000 products, 10,000 categories, multilingual catalog
- Free Instant Site store, SSL certificate included
- Buy and connect a custom domain
- Customize your online store design
- Manage your store on desktop, Android, or iOS
- eCom Admin staff accounts with customizable permissions
Online store management features
- Unlimited storage, bandwidth, and customers
- Automatic sitemap for Instant Site store
- Advanced SEO tools
- Add your store to Wordpress, Wix, Joomla, Weebly, etc.
- Use Javascript API or Ecwid REST API
- Access to App Market
- Digital products file storage (25GB per file)
- Export store data
Product management features
- Import and sync products
- Offer variants as product options
- Label products with product ribbons and subtitles
- Enable filtering on your product pages
- Add videos to the gallery on product pages
- Show estimated delivery times on product pages
Order management features
- Create and edit orders
- Custom order statuses and custom checkout fields
- Offer pre-orders, reordering, and recurring subscriptions
- Real-time, custom, and product-specific shipping rates
- Buy online, pick up in store options
- Order tracking and custom tracking codes
Payment features
- Offer a variety of payment methods
- Add payment surcharges and handling fees
- Customize invoices
- Set up tips and gratuity
- Manual and automated taxes
-
Offer online gift cards*
*Currently, gift cards can only be redeemed online. Gift cards are not synced between Retail POS (X-Series) and eCom (E-Series). Orders paid with gift cards in eCom (E-Series) sync as unpaid to Retail POS (X-Series).)
Sales and marketing features
- Automated marketing emails, abandoned cart emails, newsletters, and email notification templates
- Set up sales, promos, discounts, and coupons
- Affiliate marketing features
- Automatic Google Shopping ads
- Sell and advertise on Facebook and Instagram, advertise on Tiktok
- Connect to other marketplaces (Amazon, Ebay, Walmart)
- Turn your store into an app with ShopApp® (purchased separately)
Reporting features
- Google Ads tracking
- Google Analytics reports
- Facebook, TikTok, Snap pixels
- Pinterest tag
- eCom stats and reports
How eCom (E-Series) is billed
Basic, Core, and Plus plans
For merchants on Basic*, Core, and Plus, eCom (E-Series) is included in your Retail POS subscription and no additional payment is required.
*Basic plan merchants only have access to a limited version of eCom (E-Series). For more information, refer to our Understanding basic eCom (E-Series) features for Basic plan merchants article.
Other Retail POS plans
For merchants on Standard and Advanced plans, the eCom (E-Series) Business Plan is included in your Retail POS subscription and no additional payment is required.
For merchants on legacy Pro and Enterprise plans, your eCom (E-Series) subscription is billed alongside your Retail POS subscription in Retail POS. This allows you to pay for both subscriptions with one credit card.
Getting support for the eCom (E-Series) integration
Self-guided learning
Browse the eCom (E-Series) section of the Retail POS (X-Series) Help Center for quick answers:
About Lightspeed eCom (E-Series)
Learn what eCom core functionality is available in the Online tab in Retail POS and the advanced functionality available the eCom (E-Series) Admin Panel to more effectively manage your online store.
Getting started with eCom (E-Series)
Follow the steps to get your eCom (E-Series) account, inventory, and settings set up to get started selling online faster.
Customizing your online store in eCom (E-Series)
Learn how to customize your online store and checkout experience to match your brand and build trust with customers.
Managing products in eCom (E-Series)
After setup, you can add, edit, and delete products linked to eCom (E-Series) to manage what you're selling and where.
Managing orders in eCom (E-Series)
Learn more about how eCom order work with Retail POS, including working with multi-outlet inventory and in-store pickup.
You can also check out Ecwid by Lightspeed's eCommerce guides and Academy courses for additional self-learning. Note that functionality may differ between the standalone product featured in the learning materials and the eCom integration with Retail POS.
Contacting Support
- Chat with Retail Support from the help center or in your Retail POS account.
- In the eCom Admin Panel, click Get Help in the top-right corner.